As my previous experiments with a FTTP Smarthub showed (https://community.plus.net/t5/My-Router/Using-a-FTTP-Smarthub-6-on-a-Plusnet-FTTC-Service/m-p/165176) the FTTC and FTTP Smarthubs use the same firmware. You'll find all your features and services in the "My Extras" section. You dont need to specifically mention Sonos devices when reporting this issue to BT as the information alone will be enough for them to recognize the issue youre facing. The steps are as follows: Step 1 Changing DNS Settings First make sure you are either connected via ethernet cable or WiFI to your BT Smart Hub. Go to Solution. Unless of course it's legacy code carried over from Home Hub 5s, which has this WAN interface on their FTTC hubs. Guide to BT Business Hybrid Connect. BT is offering firmware updates to those affected. Thanks (I think) but not really addressing the point that there are several clearly linked issues created by one or both the BT hub firmware change and the iOS upgrade designed to increase security and reduce tracking. Clearly there is both and issue with BT and the Sonos app for iPhone on this. It means I have a redundantSonos Move which is incredibly frustrating. Baldrick1. Works fine. Furthermore, the BT Smart hub 2 supports 802.11 b/g/n/ac 33 MIMO on 2.4 GHz, and 802.11 a/n/ac 44 MIMO on 5GHz. Anyone that still experiences issues on the latest firmware, please create a new topic or get in touch with Sonos Customer Care. It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). Seeing a different colour light? - edited Click a dropdown for your model of hub. Model: RBK53|Orbi AC3000 Tri-band WiFi System, Insight Service: Content Filtering. How do you turn off wifi? Were sorry for any inconvenience caused.. Read about our approach to external linking. Users have found that a temporary fix appears to be forcing the Smart Hub 2 to operate on only one frequency. After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. We're aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. Try opening a browser and going to www.bt.com >, Smart Setup only works when it is switched on in your Hub manager. Simply connect a 3rd party router to any LAN port on the hub. This is caused by a bug in the BT Smart Hub 2's firmware (version V0.26.03.01286) which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa . To change anything you need to click one of the settings. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. However, I agree with some of the comments. I have an update to share with you all regarding this issue. Your network name and password are on the back of your hub, your network will be called something like BT-XXYYXX. BT added that an update for all users would be available by the end of May. 10:43 AM. Was quite easy to get the money credited to my account after that : ). Wait a few moments for it to connect. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. This will open the Hub manager. Can anyone confirm it works? Turning off 5GhZ on the router is indeed a workaround but the WiFi speed was pathetically slow so this isnt a solution. How long will it take to get BT Broadband once I've ordered? To change the Home Hub's wi-fi channel, logon as Admin, and do the following: Home Hub V1: Go to Advanced > Wireless > Configure > "Channel Selection:" Home Hub V1: Go to Settings > Advanced > Wireless > Configuration How to enable / disable wi-fi on the Hub It is possible to turn off the Home Hub's Wi-fi (perhaps for added security). You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.2. Mode' would briefly pop up top right on the home page before being replaced by 'BT Smart Hub Manager'. Great. Enter the admin password. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. Were aware thata very small number of customers are experiencing anissue with their BT Smart Hub 2 connecting with multiple streaming devices on their Wi-Fi network. Most of the affected users have iPhones running iOS version 14.4.2, but we have seen other types of controller, such as Android devices,affected by this issue as well. What to do if you cannot connect to a BT Smart Hub 2 Argos Support 9.09K subscribers 13K views 1 year ago In this Argos Support video, we will show you what to do if you cannot connect. Turn off 5ghz and install the boost followed byall speakers. Vodafone Broadband: Great prices but at what cost? Sorry, our virus scanner detected that this file isn't safe to download. It comes with 5 antennas, Dual AC Wi-Fi, 4 giga ethernet connections, USB Ports and like all of the other hubs . The BT smart hub 2 supports all access types you need, including ADSL, FTTC, FTTP, G.fast and others. The unit has a minimalist two-tone black front, with the only obvious design features being a BT logo and. Just log in to. Remember your broadband can be activated any time up to midnight, so you may need to try again later. So some transparency is needed so customers like myself know that this is a commonissue. Read about our approach to external linking. it's dns-hosts - but you don't set the DNS lookup there it's under myNetwork/ip-address which I suspect has a different version for the home one. Guide to 4G Assure. To be honest the whole process of connecting 9 speakers was far easier through the boost than when I used to set up directly through the router so long term itsmade the Sonos adding speakersprocess better. You can't exit the first few steps. Connecting your computer to your broadband. Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone. (the macaddress is the same as the wifi router apart from a few letters.) Smart hub 2 Hidden SSID I have a new hub. The initial problem with the router is that BT has used the same SSID network name for both the 2.4GHz and 5GHz networks. Quite a long story how we got to the below but in short the way the issue was resolved for me was the below: Three other work colleagues (all with BT) have since done the above and all their systems are working ok now also. The bug disrupts the . Named it the same as the BT WiFi and same password, so no need to reconnect a host of devices to a new network Sleepy Striker Contributor Jan 14, 2021 #15 monkeytassle said: It does but it doesn't. Connect your devices If you want to exit, you'll need to do this on the login step of Smart Setup. You will need to change the settings on your other Router to use connection type PPPoA for ADSL connections and PPPoE for fibre connections. What is the difference between WiFi 6E and WiFi 6? "Common sense is the collection of prejudices acquired by age eighteen." Finally, the Smart Hub will automatically choose which channel to use for your wireless networks, but read my guide on how to configure a wireless network if you're having problems and want to select the options manually. I saw another suggestion to disable the private address under Wi-fi on iOS and this has cured the problem for me whereas putting hub into wireless mode 2 and re-setting router made no difference. BT have advised me this a fix should be out this week. Message 1 of 2 Ditto This 0 Kudos Accepted Solutions FURRYe38 Guru 2020-06-02 11:52 AM The app then stopped working. Make sure you've completed every step of Smart Setup. The best broadband providers in the UK in 2023, Choosing the right microSD card for your device, How to watch the 2022-2023 Champions League anywhere online, BT Whole Home Wi-Fi: A fully featured mesh Wi-Fi system, iD Mobile review: Some bargains, but service could be better. 9:11 AM. Whether it's your phone, tablet or console, find out how to connect to your newwi-fi network. Improve your network security Webinar 3/17 11AM PST, Orbi Wi-Fi 5 (AC) and Orbi with Voice Mesh, https://kb.netgear.com/30186/What-is-Double-NAT, https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT, https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point, https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop. Had to resort to switching off 5GHz, What the BT handler said to me when I questioned losing 5ghz, The 5 Ghz band is only faster than the 2.4 Ghz band when in the same room as the hub and this is only really above 135Mbps for most applications you would not notice any difference ,The 2,4 Ghz is a stronger signal penetrating walls etc. Will give this suggestion a try. Thanks. Ask questions and share tips with other people 24 hours a day. 7:56 PM Were aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. Ive had the cant find Sonosproblem for a couple of weeks. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop, My Setup|ISPSparkLight| InternetCable 1000/50 CAX80 Modem Mode| Wifi RouterMK83+ (Router Mode) | and RBK853 (Router Mode) | SwitchesNG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30|NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700. BT Smart Hub 2 features advanced filters They filter out interference that can negatively impact on Wi-Fi performance. Can Nigeria's election result be overturned? The default setting just adds a '-5' to the 5GHz network's name, which should do for most people. The answer is to split the networks and use 5GHz where speed and reliability are required, but use 2.4GHz where you need to go further from the router, as its range is better. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, On a PC or laptop connected to your hub, enter, Enter your Admin password if prompted (can be found on the base of your Hub) and click, When prompted, enter the admin password and click. The BT Smart Hub is an unassuming router that builds on the Smart Hub 5's design. Look for the tab on the back of your hub. I dont know how crap the BT router is feature-wise (I could take a guess), but can you make a separate SSID for 5GHz and put your Apple TV on that, while leaving your Sonos gear and phone on the existing 2.4GHz SSID? Switch on your hub Step 1 of 6 An unanticipated problem was encountered, check back soon and try again Error Code: MEDIA_ERR_UNKNOWN Session ID: 2022-11-29:6bd6668cf82ade9b12484d03 Player Element ID: d2e0e7d3209e2f643e62e656d0faf011 Links to user manuals and other documents for BT Hubs for broadband. My download speeds are now too low to stream things on my Apple TV with 5ghz turned off so Ive had to turn it back on, and now of course my Roam is no longer showing up in the Sonos app. The default IP address is 192.168.1.254 but you can change that here. After raising a complaint with BT I had yet to hear anything from BT. Users are complaining that any devices not linked to the same frequency, such as a phone and a speaker, are refusing to communicate with each other. My Netduma then manages DHCP under 192.168.88.1 Save Turn everything off Turn on the Smart Hub 2 let it connect, check the phone is connected, then boot up the Netduma, this should then connect and allow internet access. Plug the microfilter into the socket. Having said this it might be the key to using a FTTP Smarthub in modem only mode but I can't get my head around why this would be built into the firmware. The remaining functionality of the hub (routing, and wifi) is not used. My speed has dropped to 40Mbps on my wifi devices. Download the My BT app to check your bill, test your speeds and activate your internet security products. Cleverly, the security password is the same for both networks and can only be changed for both. To view the router settings, go to http://192.168.1.254. In terms of the BT smart hub 2 connections, the 2.0 USB socket is not missing as well. Expert Reviews is a registered trade mark. Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only . It supports the 802.11b/g/n wireless networking standards, and the WEP and WPA security protocols. I'll try and check later this week against a spare BT Business Hub 5 model. So I decided to direct message them on Twitter. The question that comes to my mind is that having enabled this bridge mode in a residential Smarthub then how do you use it? Not sure which hub or router you're using? If you turn it off, we might think there is something wrong with the line. Click a dropdown for your model of Hub. I shouldnt have to have 5Ghz permanently switched off. Once you reach the login step, you can select "Start Browsing" in the top right hand corner and this will release you from Smart Setup on the device you're using. BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. I have a new hub. In addition, not all Smart Hub 2 owners will have received the firmware update that caused the problems. Xbox binary downloads, sure, I saw the difference there on a gigabit fiber connection, but video streaming should be fine. BT Business Hubs: Help and guides for your model. No problem. Links to user manuals and other documents for BT Hubs for broadband. I found only devices that left the house i.e my iPhone and my wifes iPhonehad the issue. - edited Systems that have a Sonos Move or Roam on them will also not be helped by this change, so disabling 5GHz would be best for those households. As well as being incredibly annoying when all you want to do is connect to the internet, it can stop some devices from working altogether, as they keep getting redirected away from the internet: I've had it break smart home systems, while many people have reported that Smart Setup breaks the Kodi media player. I don't think the workaround for modem mode works. Manage your hub, change your Wi-Fi settings and find out what your Plusnet router lights mean. Thread starter mike425; Start date Jan 29, 2019; 1; 2; Next. A Sonos spokesman said on the audio firm's community forum that it had been in touch with BT, who were "aware" of the issue that is affecting a wide range of devices. Could you tell me what is the last part of the URL on your Business Smart Hub when you click on 'DNS Hosts' tab? ***The radically changed Web Admin Interface of the BT Smart Hub 2. Crappier than crap you cannot split the SSIDs on the Smart Hub 2 nor set alternative DNS servers. Select Add Additional Network from the drop-down menu. Accessing the Hub Manager using a Hub 3 or Hub 5. AP mode is preferred if you have a ISP modem/router that can't be bridged. 01-10-2020 This isnt a viable long term solution though for me. With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). The company did not reveal why the problem was occurring. It is, I have tried iboth a residential and Business FTTP Smarthub on my connection. If the device you're using it on has connected to your Hub before and completed Smart Setup already, it won't appear again. "We're aware that a very small number of customers are experiencing an issue with their Smart Hub 2 connecting with multiple streaming devices on their wi-fi network. 9h23. So the question remaining is does it actually work on a residential Smarthub? Make sure it is fully pushed in - you'll hear a click. They also advised if you are connecting to things like BT discs then you won't be affected (links into the boost post above). Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. Still having trouble with this. Connect the cable to the hub's power port, plug it into the wall and switch it on. 9:11 AM If it doesn't accept the admin password, click on Hint. It should appear as soon as you connect to the Hub and open a browser. To turn the lights off go to Home, Hub light control. Plug the microfilter into the socket. Visit this address in your browser of choice: 192.168.1.254 Go to Advanced settings. 6:38 AM >. (the macaddress is the same as the wifi router apart from a few letters. Well update this post with any further newsas and when we receive it. On your device search for your network and enter your password exactly as shown. Just turn off the wifi on the smart-hub and plug the master unit of the Mesh into a LAN Ethernet port on it. Click, Switching Smart Setup on and off on the BT Smart Hub, Switching Smart Setup on and off on the BT Home Hub 4 or Hub 5, Click the appropriate radio button to turn Smart Setup on or off and then click, If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to. "This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers' homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem.". This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem. However, some older devices are incapable of operating on both. Configure the modem for transparent bridge or modem only mode. Find out which main phone socket you have Find out about your Openreach modem