Should I contact the postal service? 01:30 PM. That photo looks like your shipping label stuck on top of another shipping label. I did buy the shipping label through ebay. Press question mark to learn the rest of the keyboard shortcuts. Solving problems with a PayPal purchase - PayPal There is so much scamming going on Ebay, Sellers dont have a chance. Paid a tailor 4.50 repaired it and sent back with DPD signed for. He claimed he picked up the item 15 days after delivery even though it shows his signature at delivery. eBay is very aware that scams occur on the website. - edited How do you prove you sent A? If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. It's okay but would like the other if u still have it.This is a link to my listing with the photos of the top:https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649This is the photo she took of the top that I sent to her:Now am I crazy, or is this not the exact same top?Anyway, how should I proceed with this? Anticlimactic, i called ebay, they looked at the photo the buyer sent me, sided with me and closed the case. I have no idea how to get on the phone with a live human being? This sounds exactly like the issue Im having! Buyer pretended the item/ring was not as listed. $15 each. What to do when wrong item received, seller requesting to send to other buyer. what is beyond infinity most expensive car ticket. A buyer can return anything simply by evoking this phrase, even if the item was described in minute detail. I never sold anything over $300 so this is a lot of money and first ever claim of wrong item sent. bearbrickStarry Sky Qianqiu Gold Powder Violent Bear Bearbrick I sell on Ebay myself. I'm thinking she may have changed her mind about the top once she received it, and in that case, I specify in the listing that it's a partial refund. Is there any point in doing that? I know the cheaper sellers are scammers because I do not sell wholesale or at any cheaper price. Solved: Buyer claims an authentic item fake - PayPal Community $900 item. Buyer claiming wrong item was received. HELP!! Can Usps Tracking Be WrongPost Office have such a horrible . A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Kopes, I was going to say "nice top" but someone might have got the wrong idea about me on Tune into our last eBay for Business podcast episode of 2022! This is why I take photos of the item with the eBay paperwork. "Hi. If you bought the shipping label through eBay, then the reference # would be correct, not chance that you wrote the wrong # by mistake. Opium Smuggling The early edition of the evening paper of the day following that eventful night, sold like hot cakes; and well As seller, here are a few things you can consider before selling to buyer with little or no feedback. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. open a case for this order and refunds and returns, put across all the info and say you want this buyer investigated by sending a different item. Buyers can return items for any reason on Amazon, and if you refuse to accept a return they are likely to put an A-Z claim in. Theres no possible way I sent the wrong item so hes trying to scam me. She is moving to Chicago to avoid painful memories and she put the car in ebay motors they will contact me.. just give me your full name, email and phone number.She has free shipping as part of the deal. Once they have the code, they disappear and make off with your gift card balance. It was hard for me to believe that since it was a solid stainless steel item with no moving parts. They help the organizations to focus on the other parcels they have to deliver. Dial 1-800-275-8777 and explain the issue to USPS customer service. If you haven't replied to your buyer yet, I'd send a message saying approximately the following: Hi there, thanks for letting me know the top arrived safely! I got pictures proving what i shipped on the box along with UPS signature proof of delivery (he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) Am I going to be screwed out of $55? An eBay Seller Shipped an Empty Box and I Lost $370, this - TechWalls I admit I rarely ship to Canada, but this does not sound like anything I have experienced before. I realized my error a day or so Community Teams Etsy Forums Announcements Getting Started on Etsy Etsy Success Creative Process Managing Your Shop Photography Tips I asked my boyfriend to print off the labels and post them while he was at work. Then gets mixed up on which item was wrong. Put your blame where it belongs with Chinese sellers! Go to solution deala0621 Adventurer (205feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Email to a Friend Report Inappropriate Content 09-09-202009:41 PM Hi, thanks to all for your help. For things like graphics cards your best bet is to sell locally, all cash. So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. Buyer Protection - Mercari: Your Marketplace If you find an item on eBay that you think is fraudulent, report the listing directly. Also on my initial dispute call the person I talked to said that I should try and see if they buyer would take a partial refund Really wish this sub didnt have a rule for sharing names of ebayers because thats definitely someone Id add to my blocklist. I take pics and and email amazon all the details of before and after and the condition it is come back - Contact the USPS and submit a case either via their online form or by calling 1-800-ASK-USPS (1-800-275-8777). to fight them over this and go to the Phillippines is beyond annoying. @deala0621, according to the screenshot you posted, that item was shipped by the Global Shipping Program. You're responsible until the item is delivered so saying that means you would have to refund and then claim insurance if you purchased it. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? Get that into the case, then contact eBay customer service and ask them to reassign the case to the GSP because it was their mistake, and it's not your responsibility. This looks like a long list but its important to be very diligent when buying or selling on the eBay platform. 03:58 PM, maybe she thought it would be darker as your listing photos look darker than her photo i.e. I had a customer contacted me that the item was damaged in transit. Answer (1 of 4): Hi. So I can't see the original shipping label to see if it's my package, but it does have that tracking number, BUT I did not have those stickers on it. If you play nice, they will just tell you that it's too bad and part of business. Ebay always takes out the fees and send the remaining money to the Bank on file. I once again immediately had them call me to dispute this. another scam they will say they are selling a item say half price then you purchase that item i e cost 500 you pay 200 secondhand they then will sell the item to you hoping the money will be released from e bay say they sent via e bay with a tracking number your then thinking well giving me details been honest saying that in box this not in box all week messaging this person wheres my item so convincing they said they sent without something or no its not that type so in your head your believing be here soon then you see a tracking number type it in its actually e bay standard royal mail 5 days later no item then they start saying wont come any quicker, well my advice open case instantly as 9/10 of time no tracking the buyer will reward not to get black mark against there name and tell you its ok ill sort it sorry did not come the scam they borrow your money for a week never sent a item soon as open case instantly refund loan of a few hundred quid no interest they borrowed of you perfect for people who e bay trust be careful as in meantime your waiting to open a case and hoping you lose they win either way win with borrowing money of you interest free as skint for week even better if you lose they get to keep your money please be aware of this scam happened to i was refunded by them or e bay not sure 5 days later though either way very devious. . Getting a refund from FedEx requires your eBay buyer to: File an online claim on the FedEx website. Has she possibly got you mixed up with a different seller ? Tell them you will be contacting their local police department to file a complaint and for him to be prepared to talk to the police, because someone must have tampered with his package. Somewhat new, never had this happen before. You are welcome to file claims and police reports. But just the thought of it would scare a lot of scammers into stopping this shit. In my case eBay stepped in and accepted the return, so I initially received a defect that was later removed when I successfully appealed the return. Open a case with Amazon so that they have all the details including pics of the item that you sent to the customer and the item that they returned back to you incase it goes to a A - Z claim. PayPal Seller Protection exists to help sellers trade confidently on eBay. I accidentally sent a buyer the wrong item on eBay, but I do - Quora What should I do? Those are not indicative of any scam. An option to dispute the refund and report the buyer will appear. Solved: Buyer says I sent wrong item, is it a scam or was - eBay After completing the sale normally, the seller will post the package with the correct address but the wrong name. Anderson Maria is an eBay seller trying to tell me that eBay is trying to contact me through my email to confirm a payment with a gift card in advance to ship n deliver a motorcycle that Im interested in purchasing is this a scam? I asked what exactly was wrong, what were the specs of the system, and what cooling system they were using. Its unfair they side with the buyers all the time. Returns, missing items, and refunds for buyers | eBay I agree, but the fact that from my initial dispute to the appeal zero new information or new evidence was presented shows me that sellers have absolutely no chance of winning the first dispute. All sales are final after the buyer rates the seller or 3 days after delivery. "That picture shows different items rather than what I sent. 11. 10/31/2020 at 3:54 pm #83017 Antique Frog Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay So eBay accepted the return. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. Lol either way I wasnt surprised. Once you receive back the false item, wait for tracking to update in ebay' s system to show you've received it. Im concerned this is a scam. Report the buyer. For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. Today the buyer contacted me asking why it hasn't been delivered, and it turns out the buyer gave the wrong address on eBay, and therefore parcel wont reach them. I'm not sure where I stand on this now. Only Item Not Received (INR) or Unauthorized Payments claims are, by providing proof of delivery or at least proof of postage in regards to Unauthorized Payment claims. Buyers abusing "not as described" to force refund - PayPal Community Other platforms I never had a problem with over 6 years. If not, fuck them and continue onto arbitration per their terms and conditions. I sold 4 of the same items. They readily cooperate with law enforcement. Never saw it in my life. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Case in point; I sold a wallet described as new in the box recently. You can request that the buyer send the item back to you immediately. Supervisor told me to hold up on Police report and wait for UPS to step in. How to handle a return request as a seller | eBay I only sell local, mainly to avoid hassle. They can claim the item was not received, claim a refund and make off with the expensive item. Our app will file a claim in your stead, saving you time and a potential headache. The weird thing is, in the picture was also the shipping package, and it had "GLASS FRAGILE DO NOT CRUSH" sticker type labels on it which I didn't have on my package. There's no possible way I sent the wrong item so he's trying to scam me. As completed feedback cant be disputed, it places some people in a position where they feel they must comply or risk the integrity of their account. Even if Mercari rules in your favor and does not allow the return, you will not have to worry about a review being posted. By ARTHUR WRIGHT. I then pack it and send it to E bays Global Shipping in Kentucky and send the tracking number to the buyer. Defective Item return that is not defective HELP If say you suspect the package was tampered with than you are opening yourself up to loose seller protection. When you issue a refund to the buyer They'll be refunded through their original payment method. Privacy Policy. Some of this advice may be second nature to you, or may not apply to all sales. Was full of marks. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. I have 100% seller feedback. Once you've sent the replacement, let them know it's on the way and upload tracking information to the request. Or when Lululemon sent a customer 19 extra running hats, priced at $32 a pop, but was only. The buyer confused me with another seller. to confirm if the buyer is correct as they just seem to send the item back to me and when I complain to say nothing is wrong with the . Who is the "they" who supplied you with a Canada Post tracking number after it went through customs? Its ok but I like the darker one you had in your listing. There are two occasions in the tracking updates that says it was rerouted due to processing error. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. I had a customer returned a damaged worn item sportswear and we fixed and returned back to her as they pulled the seam away after wearing to try and get a refund. The item ordered was a coil of hook & loop tape. In this case, the purchase may be completed without flaw. The item I sent out was also tagged, this one is not. I contacted Canada Post again and they said I can contact USPS and they can investigate and will contact them. 05:49 AM. Its just getting worse, sadly. Select Order Not as Described. Just thought Id share. You will get a call back and reply from amazon that you are within your rights and in case of any claims or negatives it will be removed . I am absolutely certain there was not a mixup with items i've sent out (in my case I told him I am a small time seller with limited inventory and never had the item he claims i sent in my possession). You take pics of box, item and serial number? 26-05-2020 Ebay basically says, "Well we don't know what you actually sent the buyer so we can't be sure who's side to take here so we always favor the buyer." I am simply astounded. I was hoping it was a post offcie mix up. thanks to all for your help.