Hope someone from Spain make a demand withe the corresponding authorities. STATE LAW SAYS IT IS A DECEPTIVE TRADE PRACTICE "TO FAIL TO PERFORM ANY PROMISES MADE TO A BUYER IN CONNECTION WITH THE REFUND." I checked by calling Ticketmaster. In a statement, StubHub said that over the past few weeks, over 28,000 events have been cancelled, postponed, or rescheduled, with 23,000 in the U.S. alone, noting that the company is willing to go above and beyond for our customers.. All Rights Reserved. I just bought a parking pass for an event. All Rights Reserved. You should only sell what's actually available. I would like to receive a refund. It is not specified anywhere in the mobile site and hidden in the desktop version! I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. I lost my debit card and someone used it to purchase wwe Wrestlemania tickets and I didn't authorize them and I want my refund back. Dworsky says he hopes she'll intervene. "If you have tickets to a show that is postponed, you will be able to select your refund . By clicking Accept, you consent to the use of ALL the cookies. Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. At NO stage did they advertise this game as a TBA or TBC date and time. To not refund money in a time when money is so tight is despicable & taking advantage of the situation pic.twitter.com/tRhJiJdRKS, omnipotent ondansetron (@PA_Sertraline) March 27, 2020, I will be looking to join the class action lawsuit that will be coming if I dont get a refund. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. I was told at the door stub hub does this frequently. If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. Rumors that you are ignoring customers are going around, and from what I have tried to contact you are proving them true. Other sellers may take a case-by-case policy. Keep asking to speak to someone higher! Immediately called StubHub customer service. This will be reported to the BBB and any other place I can provide this borderline illegal activity to. They were for the correct date and time ? If you're not seeing that credit in your account and you didn't get an email it may be possible that the event is still in a postponed status and the venue/band/promoter hasn't yet confirmed that the show is cancelled, in which case we won't have it cancelled on our end. Called stubhub, no help! I got a COUPON worth 120% of my original order. The policy once promised a full refund for canceled events but now only offers a coupon worth 120% of an original order. You aren't supposed to dispute charges because you changed your mind. Stubhub sucks! I received a resolution from StubHub quickly after I filed a complaint with the Better Bureau. I placed the call today, which is the day after. The way it looks everyone else from grizzmas got their refunds except people from stubhub my order was #559869427 a lot of times it seems the website just steals people's money if the show is canceled. Due to the exceptional circumstances the music and sports industries are currently facing, some refunds may take a little longer than normal to process, StubHub continued. They helped me with delivery and addressess changes when I moved and when I lost my tickets they gave me a refund to use for a future game! Furthermore, If you have any questions, please do not hesitate to contact us. I purchased tickets to the Charger Raider game on June 20th, in the amount of $868.64 that was paid with a credit card. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had. Save my name, email, and website in this browser for the next time I comment. Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. She said to late sorry. StubHub updated their policy today. Been on the phone for hours wasted my whole day. So I would like a refund for the pass that was never sent to me. Its really not fair to people whom purchased on this platform. STUBHUB CHANGED ITS FINE ON MARCH 25, OFFERING MOST CUSTOMERS JUST A CREDIT. StubHub stopped guaranteeing cash refunds. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. Receive a coupon for 120 percent of your original purchase*. I talked to a representative for over a half an hour and she was adamant that they were not stealing my money, funny to me that they have my money and I don't. Include the reason for the refund and any supporting documentation. How long until my credit card is credited back? Too late to purchase decent seats. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. They take your money for tickets they don't even have yet and promise to deliver the day before the show - in my case 6 months away! Your email address will not be published. a voucher - I will never EVER have filed complaint with BBB, looking for PR info the Cowboys and StubHub. I have been trying to reach y'all about a refund. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Issues Response To Voucher Policy Frustration, news broke that the full-refund option would no longer be available. So much for the 100% guarantee. >> PRETTY UNFAIR. StubHub Refund Ticket by Phone. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. Is Beyonces Tour Another Dynamic Ticket Price Mess? This all happened within an hour after the person bought them. He did not do that. THESE PEOPLE ARE ENTITLED TO THEIR MONEY BACK. StubHub changed its fine print on March 25, offering most customers just a credit.That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. In 14 states, including California, Florida, New Jersey and New York, local laws forced StubHub and other resellers to provide cash refunds. StubHub has updated it's refund policy for canceled events, previously you'd receive a full refund. When we arrived at our event, we were not allowed in because someone already used the tickets sent to us As it turns out Stubhub send us the wrong seats. This is the worst service I have ever are ticketes but are tickets were NO good. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. Is it still taking 120 days? BEN: GARY HEADED TO STUBHUB WHEN HE WAS READY TO BUY HIS TICKETS TO BON JOVIS TOUR STOP IN BOSTON. Refund peoples money. We were so upset. StubHub's policy change drew fire from the outset, as most other ticket resale platforms began offering credits to customers holding tickets to cancelled shows, but still allowed refunds for those who asked. Once they reviewed my email they stated that there was a known system glitch where the disclosure does not show on the mobile app until after the sale is complete. First off, what's to stop someone from purchasing tickets, printing the PDF ticketed right away and then claiming they accidentally ordered the tickets ? A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. From that StubHub wallet page you can request a refund instead of keeping the credit. When my wife explained to them the issues with the wristband not being registered in our name, Stubhub said it wasn't there fault if we were too stupid to not loose the wristband. View Ticketmaster Refund Policy. I would like a refund!!! In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. Your service is terrible and not worth the fee. When I called stubhub to cancel the order they stated I was it of luck and could only resell the tickets since it was disclosed. With the coronavirus impacting 28,000+ events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds to all buyers. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. Don't take NO for an answer! 5. Not certain how that happened but I think that the site was confusing and I didn't pay full attention. A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. Fans outside of North America are defaulted to a refund. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund Sell tickets safely and securely: It's free to list your tickets Set your price and adjust it at any time before your tickets sell Even in there confirmation they say check your tickets to make sure they are the right ones but yet had nothing they will do if they sent the wrong ones. It reads Refund in Progress. Called back for refund. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. Ticketmaster is facing ample fan scrutiny and criticism after quietly changing its refund policy to exclusively cover canceled events, instead of those that have been postponed or rescheduled. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. Contracts are contracts. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. The settlement comes just days after the acquisition of StubHub by Viagogo held up by regulators in the UK for a year and a half was finalized with the sale of StubHub International to a Boston-based venture firm. How would you feel if you sold tickets to someone an hour before the event and then 10 mins later, they cancel order? Hearst Television participates in various affiliate marketing programs, which means we may get paid commissions on editorially chosen products purchased through our links to retailer sites. Ticketmaster, for example, states that if an event is . 2. When the volume of cancellations accelerated a few weeks ago, we were the first in our industry to offer a coupon worth 120% of the ticket value. And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. I don't even have an account, never purchased tickets but some thief stole my card info. Congratulations, Stubhub. I have been attempting to contact you several times regarding ticket order #553613638. And if you work in corporate you know that everyone has a boss except the CEO. We wasted our night , took off of work and lost our ticket money. To resale your tickets, follow the instructions below: If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. My tickets were 100% real. Overcharged. So you don't think it's possible the original buyer got refunded and we just don't know about it? Bought tickets, they had an issue with the address during shipping and returned my tickets. Overall awful experience with only one of four tickets received for $500. Current Ticket Policies: Subject to Change*. A total ripoff! Want to pick up my tickets from a UPS store. Up the food chain with a supervisor, still nothing. These cookies track visitors across websites and collect information to provide customized ads. Bought tickets for James Taylor and Bonnie Raitt. "The return of live events, the input of customers, partners, and regulators, and the . If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. No where does it state that you needed to be a student at the school to use these. A UNETHICAL ON THEIR PART. >> I PURCHASED TWO TICKETS FOR $390. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. They cancelled this year again; I just wish I could simply get a refund for my ticket and shuttle because it is considered a cancelled event on their end, but you guys keep honoring the tickets. The game has been changed to Sunday 27th August and we are simply no longer in the UK. Horrible company. While many event ticket operators both in primary and secondary segments offered consumers the option for taking marketplace credit in lieu of refunds for events that were cancelled, StubHub went a step beyond and eliminated the cash refund option entirely unless required by law. "You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. Not to mention post the amount of the transaction to your credit card for tickets that for some unexplained reason are not available after you paid for them! I will never use stub hub again. Steve Brown #TheTwoSteves (@therealdesert) April 1, 2020. Last time I'll probably use StubHub. The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit.Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. In normal times, weve made the decision to refund buyers before collecting money from the seller to offer buyers more convenience. dont worry you can get your StubHub ticket refund(including any shipping/handling fees). You can send a private message to us here @TeamStubHub. Problem is, I'd be wearing the "lost" one and would then be denied entry. Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time. There were several other people at the event that had the same problem. April 1, 2020 You agree to provide StubHub with your Social Security Number or other tax identification number if necessary for StubHub to provide (without notice to You) information to the relevant tax authorities related to payments you receive from us and further authorize StubHub to release that information to the relevant tax authorities. We lost the concert for that. What are you going to do to help your customers? These cookies ensure basic functionalities and security features of the website, anonymously. I purchased tickets on their mobile app for a college basketball game. This is insane you take all our money then just day here we are gonna just give you something else that you didnt even want. what should I do? They DO NOT have their customers backs. The Investigators tried to reach StubHub but contact information wasn't listed on its media relations site. COMPANIES CAN HAVE ANY POLICY THEY CHOOSE, BUT IT MUST BE DISCLOSED AND CANNOT BE ALTERED AFTER A TRANSACTION. StubHub is taking a lot heat over the policy. i have attached the information from the venue. Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. I am returning the tickets to the seller listed on the return label and filing a credit card dispute. StubHub's stated policy offered full refunds of ticket purchase prices and fees for canceled events. Purchased 3 tickets in February to a Foo Fighters concert that was supposed to take place in May. Unless they change their cancellation policy and stop selling double-sold tickets, don't ever deal with these crooks. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. 4. As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. i have attached the information from the venue. Concert was postponed to October and was just canceled. My tickets were not provided by the seller and I my order was cancelled by stubhub hours before my planned event.