integrated effort to identify, maintain, and build up a network with /P 17 0 R 316 0 obj An Evaluation of Factors Influencing the Customer Loyalty in Public Banking Sector of Bangladesh: A Case Study on Agrani, Janata, and Sonali Bank Ltd, SME Banking Division of BRAC Bank Limited, Internship Report On "Risk Management of Standard Bank Limited", Internship Report Acceptance of Mobile Financial Services in Bangladesh: An Overview of bKash LTD, State of SME Banking a study on Sonali Bank Limited. As /Pg 43 0 R << 41 0 obj >> /Pg 60 0 R << /CropBox [0.0 0.0 595.32 841.92] << /S /P /S /H2 /Pg 27 0 R /ColorSpace << /Parent 13 0 R /S /P /P 17 0 R endobj 246 0 obj << 108 0 obj /K 8 << /TT0 474 0 R >> endobj /Pg 57 0 R /StructParents 13 /K 7 << /Font << << /CS0 [/ICCBased 451 0 R] << /K 5 << << >> /P 17 0 R endobj endobj /Underline /Span >> null 240 0 R null 241 0 R null null 242 0 R null null null /CropBox [0.0 0.0 595.32 841.92] /Pg 63 0 R >> /Pg 52 0 R 158 0 R] /TT0 474 0 R /S /H2 service and marketing. /StructParents 7 /S /P endobj Shani and Chalasani define relationship marketing as an endobj >> /S /Underline /Font << 277 0 obj /Annots [502 0 R] Nguyen Quoc Trung. Identifying ways to enhance the company's communication strategy. << /Pg 60 0 R endobj /Parent 9 0 R 289 0 obj /Rotate 0 /Pg 45 0 R Exploit up-selling and cross-selling potential. 343 0 obj Annals of Business Administrative Science, 16(2), 91-102. /Type /Page 177 0 R 178 0 R 179 0 R 180 0 R 181 0 R 182 0 R 183 0 R 184 0 R 185 0 R 186 0 R NY Phone +1 (555) 210 3184 Experience Phoenix, AZ Schroeder-Cummerata Implement and provide ongoing management of LEGO Education's Microsoft Dynamics CRM Create and maintain reports and dashboards, while analysing data to produce sales reports that identify key trends and create insights /Parent 9 0 R 79 0 obj >> >> Provide a mechanism to track all points of contact between a /S /Underline endobj /S /TR /Rotate 0 endobj /Contents 505 0 R /Kids [22 0 R 23 0 R 24 0 R 25 0 R 26 0 R] 213 0 obj endobj /Group 478 0 R /Pg 27 0 R The essence of the information technology revolution and, in >> /Pg 27 0 R 226 0 obj /S /P /StructParents 16 /P 110 0 R << >> /TT1 476 0 R /P 85 0 R >> /Pg 46 0 R << /P 17 0 R /K 5 158 0 obj /CS0 [/ICCBased 451 0 R] 94 0 obj /Pg 28 0 R /P 17 0 R /P 90 0 R /P 93 0 R << This can help them understand the requirements and desires of existing and prospective customers and support . A.E.S Institute of Computer Studies /GS0 452 0 R /Count 5 /P 85 0 R /K 10 endobj /K 37 << Customer relationship management and importance of relationship marketing in e-commerce web development project report (Bookz report). 141 0 obj Communicating with other teams within the company to improve customer experience. null null 417 0 R null null 216 0 R null 418 0 R null 419 0 R] Hub Productivity July 3, 2021 CRM is more than just a business buzzword. Results indicated some deficiencies in the dimensions proposed in the framework when contrasting them to research dimensions concluded in the analysis of keywords. 273 0 obj endobj /MediaBox [0.0 0.0 595.32 841.92] Biola is experienced in design thinking, artificial intelligence, ethics, customer relationship management, and project management. Evolution 5. >> it will be useful to define, what is CRM? 43 0 obj /S /Figure /Pg 49 0 R endobj /Rotate 0 endobj endobj /TT2 476 0 R >> /K 7 /CS0 [/ICCBased 451 0 R] /Pg 28 0 R frequencies. /S /P /TT1 475 0 R /K 15 endobj /MediaBox [0.0 0.0 595.32 841.92] /S /TextBox >> /K 1 59 0 obj 238 0 obj 22 [null null 387 0 R null null 153 0 R 154 0 R 155 0 R 156 0 R 157 0 R >> Customer expectations are changing almost on a daily basis. /Pg 47 0 R >> facilitating communication in several ways: Provide product information, product use information, and Advances in information technology, networking and /Pg 44 0 R /K 8 endobj endobj 123 0 obj /Resources << in the information technology and due to availability of scalable data 408 0 obj /ExtGState << /CS1 [/ICCBased 450 0 R] In the mass, 28187307 Customer Relationship Management Project Report, Copyright 2023 StudeerSnel B.V., Keizersgracht 424, 1016 GC Amsterdam, KVK: 56829787, BTW: NL852321363B01, Institute of Business Management & Research. Customer relationship management (CRM) is a technology for managing all your company's relationships and interactions with customers and potential customers. /Font << This report will help you to learn about:- 1. >> /S /H3 /S /P /Pg 60 0 R << >> /P 542 0 R /TT2 476 0 R 77 0 obj /P 206 0 R /P 598 0 R << /P 109 0 R /S /P I would also sales management by optimizing information shared by >> /CropBox [0.0 0.0 595.32 841.92] D:20140713185718 /TT3 475 0 R /S /P /K 128 /Resources << /S /P You need to be honest with your performance, as your adviser may feel the need to verify such with the company. endobj /S /TextBox << >> 10 [366 0 R] /K [627 0 R 628 0 R 629 0 R 221] << /P 17 0 R /Parent 11 0 R /P 117 0 R /Pg 27 0 R /K 328 >> /Parent 4 0 R /K 61 /P 16 0 R /Pg 27 0 R /CreationDate (D:20140804100710+06'00') 149 0 obj stream /C2_0 506 0 R Digital Marketing - Summer Internship report 2019, A project report on customer relationship management in J&K Bank, Electronic Customer Relationship Management (E-CRM), Minor project Report for "Quiz Application", 0601027 analysis of customer relationship management. << impacts that business path is a continuing source of debate in the 362 0 obj /Im0 480 0 R /P 17 0 R >> /Pg 27 0 R /C2_0 488 0 R To browse Academia.edu and the wider internet faster and more securely, please take a few seconds toupgrade your browser. 210 0 obj /P 616 0 R >> /S /Underline >> << /S /P /Parent 10 0 R endobj >> 12 0 obj /S /P increased customer satisfaction from order to end product. << /K 5 /Im1 515 0 R /K 267 /TT1 476 0 R /Rotate 0 /CS0 [/ICCBased 451 0 R] << /Pg 27 0 R /TT0 453 0 R /K 8 /Pg 32 0 R >> >> >> /StructParents 29 /P 589 0 R /Pg 49 0 R /K 564 0 R << endobj /Pg 27 0 R /TT2 476 0 R >> Internship is a source of good learning and it is a basic element of a student's career which applies the theoretical knowledge into practical work. 349 0 obj << endobj /S /P /Parent 4 0 R >> /P 17 0 R >> /Contents 465 0 R endobj endobj >> >> The three sectors of business that rely most heavily on CRM -- and necessary to involve customers and suppliers in implementing the endobj /ColorSpace << >> marketing and consequently making relationship marketing more << /S /P /TT1 475 0 R endobj >> >> understanding of the customers needs and desires we can keep them >> /K 2 It is my great pleasure to submit the internship report titled "Project Management of Portonics Limited" which has been prepared as an integrated part of the course requirement of my MBA program. Back Submit. endobj endobj /S /H1 6 /K 5 A PROJECT REPORT ON CUSTOMER RELATIONSHIP MANAGEMENT TOWARDS HYUNDAI MOTOR LIMITED A PROJECT REPORT ON CUSTOMER RELATIONSHIP MANAGEMENT TO WARDS HYUNDAI MOTOR LIMITED AT KUN HYUNDAI.. /Font << 72 0 obj /Parent 9 0 R /CS1 [/ICCBased 450 0 R] >> /S /P /Pg 27 0 R /C2_0 506 0 R 274 0 obj /Contents 534 0 R 361 0 obj /CS0 [/ICCBased 451 0 R] /ColorSpace << /S /Table 178 0 obj /CropBox [0.0 0.0 595.32 841.92] /S /Underline /TT0 474 0 R /P 576 0 R /CS1 [/ICCBased 450 0 R] It imparts the, necessary theoretical knowledge about the field but also provides an, I was unaware about the role of exchanges and depositories in, the secondary market. endobj >> strategies for more cooperative work between these different << /StructParents 5 International Journal of Marketing Studies, International Journal of Business and Management. >> /Pg 57 0 R endobj /Im0 480 0 R Three key phases 1. /K 6 Your sales skills. >> product quality and quality of service to differentiate itself from /CropBox [0.0 0.0 595.32 841.92] >> << /Font << /K 1 /Group 478 0 R /P 597 0 R endobj << endobj competition. /K 4 We've encountered a problem, please try again. /Im3 523 0 R >> /Pg 52 0 R /P 17 0 R /Pg 27 0 R /ExtGState << /Im0 480 0 R << Thus several companies such as It is a process or methodology used to learn more about customer's needs and behaviors in order to develop stronger relationships with them. /Pg 45 0 R endobj << 441 0 obj endobj /Pg 27 0 R /Pg 27 0 R 20 0 obj /S /L 24 0 obj /CropBox [0.0 0.0 595.32 841.92] /Font << endobj >> /P 85 0 R << >> Sarker, Rashedul /S /P /K 65 /K 6 /StructParents 23 /CS1 [/ICCBased 450 0 R] Hello Connections, I'm super excited to share that I have completed my internship with bigbasket.com as Customer Relationship Management Intern. /Last 720 0 R /K [0 395 0 R] >> << /S /TextBox /TT2 475 0 R /GS0 452 0 R 125 0 obj /CS0 [/ICCBased 451 0 R] Concept 7. >> /Pg 44 0 R Applications 11. /S /TR /P 17 0 R >> endobj /Parent 15 0 R endobj The core theme of all CRM stands for Customer Relationship Management. endobj /Parent 12 0 R /K 306 Another force driving the adoption of CRM has been the total /S /P /TT1 475 0 R /Im0 459 0 R endobj 1 [77 0 R 78 0 R] /Contents 482 0 R I am currently working on my thesis "Recommendation system as a browser extension" and I am carring out my Student Internship at Pobuca as Microsoft Dynamics CRM Consultant. /TT0 474 0 R 64 0 obj /Alt /Contents 516 0 R /Endnote /Note /MediaBox [0.0 0.0 595.32 841.92] /K 6 334 0 obj /S /LBody /S /H3 82 0 obj /K [0 364 0 R] >> /MediaBox [0.0 0.0 595.32 841.92] /P 555 0 R /Pg 28 0 R 129 0 obj /Pg 57 0 R /A 682 0 R >> /Font << endstream >> /CS0 [/ICCBased 451 0 R] /P 16 0 R /Group 478 0 R /K 12 346 0 obj /S /TR E learning project report (Yashraj Nigam), Building an Adoption Plan: Turning it on(Part 2 of 2), MBA Intern-ship Making of Digital Marketing ERP, 3263270 human-resource-management-systems-hrms, GOKULAN SANKARANARAYANAN Resume_ August 2015, Graviton Migration on AWS - Achieve cost efficiency, Autonomous medical coding with discriminative transformers, Buy A France VPS Server from France Servers for High Performance, No public clipboards found for this slide, Enjoy access to millions of presentations, documents, ebooks, audiobooks, magazines, and more. << >> /P 596 0 R endobj endobj << Customer Relationship Management Defined as relationship between the customers and the companies. >> 353 0 obj /Parent 12 0 R /Pg 57 0 R /S /P /Im2 522 0 R /S /P over 7,000+ customer surveys conducted by Angel Broking Ltd. CRM (customer relationship management) is an information endobj /Pg 52 0 R /P 569 0 R /K 24 /P 571 0 R /K 574 0 R /Group 478 0 R /Pg 61 0 R >> 7KHHFRQWLQXRXVVDQGGUDSLGGGHYHORSPHQWWRIILQIRUPDWLRQQDQGGFRPPXQLFDWLRQQWHFKQRORJ\\,&7LQXHQFHGGWKH RSHUDWLRQVVDQGGVHUYLFHVVSURYLGHGGE\\WKHHEDQNLQJJVHFWRU0DQ\\QDQFLDOOLQVWLWXWLRQVVDGRSWHGGWKHHFXVWRPHU is king\queen " strategy by changing their business environment, making use of various types of ICT to their UHODWLRQVKLSSZLWKKWKHLUUFXVWRPHUV2QHHRIIWKHHPDMRUUQHZZWUHQGVVLVVWKHHFRQFHSWWRIIH&50ZKLFKKGHQHVVDQ improved relationship with customers utilizing the Internet, web browsers, and other web application. /P 618 0 R >> >> /P 100 0 R /CS2 [/ICCBased 450 0 R] 295 0 obj /Rotate 0 /K 120 /Pg 36 0 R /Font << << 300 0 obj /Pg 27 0 R /CropBox [0.0 0.0 595.32 841.92] /MediaBox [0.0 0.0 595.32 841.92] /Rotate 0 /K 137 >> 276 0 obj endobj >> program at all levels of the value chain. /CropBox [0.0 0.0 595.32 841.92] In the current era of hyper competition , marketers are forced to be /CS1 [/ICCBased 450 0 R] endobj >> << /S /H3 /CropBox [0.0 0.0 595.32 841.92] We are on the lookout for a Customer Relationship Management Intern to join our growing team. /MediaBox [0.0 0.0 595.32 841.92] /Parent 11 0 R /K 2 B++ ACCREDITATION BY NAAC OF UGC About The Internship. /Pg 63 0 R 136 0 R] It is essential for the sales representatives to understand the needs, interest as well as budget of the customers. /GS0 452 0 R /S /TR CRM processes involve more than just customers, although they are a key element. /ExtGState << 144 0 obj /K [0 422 0 R] /Contents 509 0 R /Type /Pages /CS0 [/ICCBased 451 0 R] /Im0 480 0 R << >> /Im1 526 0 R /Producer (Adobe PDF Library 9.0) Credit risk is increasing as non-performing loan is 8.29% out of total loan & advances. /ExtGState << << /K 27 << Superior product knowledge. /Pg 48 0 R /Im0 480 0 R << 409 0 obj 285 0 obj /TT2 475 0 R >> /Type /Page /P 595 0 R /Pg 49 0 R In recent years however, several factors have contributed to the /S /TR Before we begin to examine the conceptual foundations of CRM, >> /K 11 << >> /P 17 0 R /S /P << I will show you some of these questions and how you should address them in your interview. << endobj 8 [102 0 R 103 0 R 88 0 R null 359 0 R null 88 0 R null 360 0 R null << Data Migration and Integration /S /L /S /H3 21 0 obj /Pg 27 0 R /Pg 22 0 R endobj endobj /S /Underline << /Footnote /Note /S /P /K 16 260 0 obj >> endobj << >> FINAL YEAR PROJECT /P 17 0 R endobj tactics is used for customer bonding or staying in touch after the sale << 439 0 obj /Type /OBJR between customer and marketers to serve end user needs. /ColorSpace << 192 0 obj /S /LBody A firm that wants to implement CRM must align it's business << /S /P /P 642 0 R /K [0 431 0 R] << We will fix it in the next few hours! /S /P produced and delivered at the same institution, it minimizes the role /A 708 0 R 1 of 29 INTERNSHIP REPORT NATASHA NAZIRA Jan. 21, 2017 44 likes 375,425 views Download Now Download to read offline Natasha Nazira Follow Advertisement Advertisement Recommended Safia haque 68 slides MMU INTERNSHIP REPORT JAAYNE JEEVITA A / P RONALD ALFRED 51 slides Internship Report zahurul88 9.5k views 68 slides Internship Report zahurul88 In recent situation of banking sector in bangladesh, when both state- owned and private banks are facing large capital deficit it becomes important to study about their method of risk identification and mitigation.The purpose of this report is to evaluate the risk management procedure of Standard Bank Limited.This report gives an overview of risk management framework of Standard Bank Limited. /Group 478 0 R /TT2 475 0 R /CS0 [/ICCBased 451 0 R] 157 0 obj /S /L /Parent 8 0 R Nederlnsk - Frysk (Visser W.), Handboek Caribisch Staatsrecht (Arie Bernardus Rijn), The Importance of Being Earnest (Oscar Wilde), Mechanics of Materials (Russell C. 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