The building could use some maintenance. The Excellence Riviera Cancun is a strong offering. This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. We didnt see any rubbish anywhere in the resort and on the occasion when a drink was spilled the staff was on hand to clean it up immediately. At check-in the agent will give you a health questionnaire. Half the time our turn down service didn't show, we set up our own beach chairs, service came around every 20-30 minutes, (same as everyone else), nothing was done for our anniversary other than a sash placed over the door all week. Our 4th getaway to the Excellence Riviera Cancun. There is so much to do at this resort. Plus, makeup and hairstyling for the bride. There are no golf courses in this resort, but there are a number of choices within a 30-minute drive. Cancun Tourism Cancun Hotels Cancun Guest House Cancun Holiday Homes Cancun Holiday Packages Cancun Flights Cancun Restaurants Cancun . Without the option of the ocean, your choices for relief from the sun may be limited.Tips:Bring straws, inflatable rafts (Five below has great ones!) It has been a pleasure having you with us and we look forward to seeing you back soon. A choice of five upscale suite concepts: spa or garden view, ocean view, swim up, rooftop, and imperial suites. That combined with all the staff wearing masks makes communication a little more cumbersome compared to past trips. Book Excellence Riviera Cancun, Puerto Morelos on Tripadvisor: See 24,104 traveller reviews, 26,432 candid photos, and great deals for Excellence Riviera Cancun, ranked #2 of 47 hotels in Puerto Morelos and rated 4.5 of 5 at Tripadvisor. The rooms were spacious and clean. So what keeps us coming back? Ensuring proper protocols are in place. Offers; Suites; Deluxe Airport Transfers; Resort Map; . There are so many wonderful choices for any food or drink. See 24,070 traveller reviews, 26,421 candid photos, and great deals for Excellence Riviera Cancun, ranked #2 of 47 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. They even take the time for issues like crunchy bacon vs chewy if you have a preference. Espresso bar is horrible, running multiple, multiple shots through the same grind - making any espresso drink taste stale and watered down. However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. Also, the tequila options are a joke. The seating area is vast so therell never be any issue getting a table here and there is a nice outdoor eating area which is the perfect spot for an early morning breakfast. The check-in process is really a spectacular sight to be seen. Please, receive our warmest regards from The Excellence Collection. However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. All of the rooms are more than large enough for two people, there is a large TV with all the US channels and the Wi-fi in our room when we stayed was very strong. Unfortunately it makes enjoying frozen drinks a little bit of a problem. The Excellence Collection has always prided itself on its expert-led health and safety processes, and the new post-Covid protocols will be a simple extension of what the brand has always provided for its guests. It has been a pleasure having you with us and we look forward to seeing you back soon. However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. The aesthetic of the restaurant is lovely with white linen tablecloths and beautifully chosen furniture. Excellence Riviera Cancun, Riviera Maya: See 24,099 traveller reviews, 26,432 candid photos, and great deals for Excellence Riviera Cancun, ranked #2 of 47 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. We visited the Excellence Riviera Cancun Resort for 9 nights and spent time providing a full tour and review, including room tours of the Junior Suite, 2 Story Rooftop Terrace Suite and exclusive. We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. We managed to make it to the ocean once but it took a little liquid courage to do so. 6 meandering pools and an immaculate white sand beach. Also, the liquor choices are really bad. Although lobster is in the name of the restaurant we found that the lobster offering of the Lobster risotto and the grilled lobster was a little overcooked for our liking. When we visited we werent staying in the Excellence club, but we have stayed in some of the Excellence groups resorts before as Excellence club members. One of the daily activities that are on offer is a guided bike tour of the local area. Masks are required on flights and airport. Our first stay in 2019, Playa Mujeres was 5-stars all they way. Everyone is expected to use their phone with a downloaded app to see the menus. The GoodThe staff at ERC are nothing short of amazing. Already have reservations to return again. At the time we got an all-inclusive package including flights and transfers for around $3,000 USD. They serve the complete range of caffeine-infused delights as well as a range of freshly baked treats. Would recommend to everyone. Like clockwork, the next day Jorge had the drinks queued up before we even had to ask. Excellence Riviera Cancun. The Excellence club has a range of benefits that are included in your package. Wonderful! The only downsides were those completely out of the Excellences control: seaweed and the commute back to the airport. The entire staff at the resort wore masks the entire time. Bike ride is a great escape from this great escape. Combine a visit to the ruins at Tulum with the chance to swim in both a cenote and in the bay of Akumal with this day-long tour. Tapas is one of our favourite types of cuisine, so Flavour market had a lot to live up to. There are daily specials that are offered on Spa treatments every day, so its worth checking these out as it makes the Spa a lot more affordable. Thank you to all the employees of the resort from bartenders, waiters, chefs, entertainment people, cleaners, pool guys, concierge and everyone else who makes The. The grounds (and beach) were impeccable, the staff was above and beyond helpful, and the food was delicious. That works for most people, but we go on vacation to away from the world. Usually there are more floats out of the water than in the water. We can assure you that we will forward your kind words to our team for their contribution.It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. The staff at the Excellence Riviera Cancun do everything they can to keep you entertained throughout your stay. I can't decide on ERC or EPM. My wife and I will be staying at the Excellence Riviera Cancun for 5 nights, and I'd like to play golf for a couple of those days. All of this was done outside what I consider normal business hours. For more on things to do and see in Puerto Morelos, check out this great article by SheSaveSheTravel.com. Located in the Riviera Maya region of Cancun. The front desk asked for the number and informed us they would call for us. The food on offer is basically an amalgamation of all of the other restaurants on the resort plus all of the typical buffet options such as an omelet and burger station. When we stayed we were in Junior with a rooftop plunge pool. We definitely appreciate your understanding with regard to our staff members do all their best in order to remove the seaweed on a daily basis, however, it has taken us by surprise how much we have had this year. The staff speaks multiple languages, including English and Spanish. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. COVID Test: At the time of our stay a COVID test was still required to return to the US and was provided on site for free by Excellence. He got people to join activities they wouldnt have. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. This island was the first landing spot of Christopher Columbus in 1492. They made our stay so much more special. All Excellence resorts really pride themselves on their service and luxury and the Excellence Riviera Cancun is no different. I. Nearby attractions include Croco Cun (1.4 miles), National Reef Park of Puerto Morelos (2.1 miles), and Unico Beach (1.4 miles). There are several restaurants and none disappoint. Expect to wait between 1-1.5 hrs during rush times but presentation and quality made the wait well worth it. The only downside which was no fault of the resort was the seaweed. We have been to various Excellence resorts multiple times before, including this one, and they are always amazing. It can be difficult to get tee times here as a lot of guests of the resort get complimentary passes or have booked unlimited golf packages. We felt extremely safe in today's COVID climate.Beauty. We are passionate about paying attention to detail since our main goal is to provide unparalleled customer service and luxury to our guests along with delicious food and drinks experiences. Excellence Cancun had a very similar feel and layout but with some noticeable differences, many due to COVID. Excellence Riviera Cancun: COVID-safe Entertaining, Relaxing & Personable Resort - Read 24,088 reviews, view 26,126 photos, and find great deals for Excellence Riviera Cancun at Tripadvisor Our driver wore a mask and we did too in the enclosed space. What are some restaurants close to Excellence Riviera Cancun? Located a short 20-minute drive from the airport, it really is the perfect location for a secluded feeling holiday that is actually quite close to amenities. There were plenty of activities you could enjoy or be a part of. This award-winning hotel's designed like a swanky Spanish hacienda, and there's a beach right outside. Overall the room was nice if not a little bit dated. All of the shows were amazing. An extensive gym with a great range of equipment. Be Ready to be Blown Away! So, if you value privacy the Excellence club might be for you. Entertainment team was excelente! We didnt really see anyone swimming in the ocean when we visited as it really was too choppy for a dip. Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. The resort was apparently full, but it really didn't feel like it. There are six main pools in the resort and a number of jacuzzis dotted throughout as well. A couple of the restaurants are adult only as well. The commute from the resort to the airport also took over an hour due to traffic. Other amenities offered include a business center, laundry services, and airport transfers. If youre looking for the most secluded and quiet spot then we recommend asking for a room in building number 8. Adults Only and Adult Friendly Resorts Puerto Morelos, Puerto Morelos All Inclusive Beach Resorts, Puerto Morelos All Inclusive Beach Hotels, Hotels near Galeria Arte Zissimo arte contemporano. So, there will be no queueing for restaurants and bookings are relatively easy to get and the resort.