Baggage policies and fees vary depending on your airline. Animal owners must report all messes (urination/defecation) to the airport by using a white courtesy phone or by calling 503-460-4449, and must remain at the location until a janitorial person arrives. Request assistance with security screening. Airlines Serving PDX The official guide to Oregon travel and tourism information. Federal directives allow only two carry-on items per passenger. Baltimore/Washington International Thurgood Marshall Airport (BWI) Cincinnati/Northern Kentucky International Airport (CVG) Montreal Pierre Elliott Trudeau International Airport (YUL) Winnipeg James Armstrong Richardson International Airport (YWG) *There are no enrollment centers at these locations. 7000 NE Airport Way Members must place their membership number (also referred to as their PASS ID) in the Known Traveler Number field of their airline frequent flyer profile or when booking their reservation. Airport Communications Staff are available 6:00 a.m. - 9 p.m. PT daily. 503.460.4500 Email Us. You are not limited in the amount or volume of medically necessary items in your carry-on baggage. Learn more. All prescription and nonprescription medications including eye drops, contact lens solution and cough syrup, are allowed in carry-on luggage. Please contact your Airline for airline information. Ex-felon Seretse Clouden, 42, was arrested for trying to board a flight from Newark armed with an AR-15, handguns, Taser and bogus US Marshalls badge, but was caught at the luggage check-in. However, after you have gone through security, you may purchase food to take on the airplane. Alamo, Budget and Thrifty car rental agencies are located off-airport and provide shuttle service to their locations. About Us Contact Us Check with your airline regarding mobile check-in requirements and other check-in alternatives. Contact Contact Customer Service How can we help you? To change your reservations, contact your airline or travel agent. Taxis are located on Island 3 on the lower roadway outside of baggage claim. Unless its a really bulky piece of jewelry, the TSA recommends that you leave jewelry on when going through screening. East Security Checkpoint 3:45 a.m. - 10:30 p.m. West Security Checkpoint 4:45 a.m. - 9:00 p.m. There are a few types of TSA employees that you . The airport's parking staff will gladly provide free assistance 24/7. You can find more information about location, access and pricing at https://www.flypdx.com/Parking. Portland PDX Airport info on baggage claim, skycaps, baggage carts, and security. However, torch lighters often used for pipes and cigars continue to be banned in carry-ons. 3.4 20 reviews. easy to get in and out of, friendly staff, short lines for TSA. PDX Customer Service 3. Employee Parking Office 503.460.4499. When do the airline ticket counters open? The work or tasks must be directly related to the individuals disability. You can find more information on Wi-Fi access at https://www.flypdx.com/FreeWifi. Please be aware that curbside service is subject to change. On-airport rental car pick-up is on level 1 of the Short-Term Garage across the street from baggage claim. How soon before the departure of my flight do I have to be at the airport? Please be aware that it may take a few minutes for a Smarte Carte representative to come to your location to assist you. Related Links: Other animals (including dogs and other kinds of animals that provide emotional support) are only allowed in the airport if traveling with their owner or being shipped by air. Concourse C. There are 26 gates in Concourse C of the PDX airport, forming a u-shaped concourse of the airport. View map of Portland Oregon TSA, and get driving directions from your location. 4201. TSA screenings are detailed checks that can cause high wait times. Yes, there are three pet relief areas: one outside and two inside the terminal. Related Links: Please make prior arrangements with the parking office if your vehicle will be parked for more than 30 days, or more than seven (7) days for motorcycle parking. The Economy Lot is the least expensive parking option at PDX. Yes. The outdoor area is located outside the airports baggage claim level (south side). Without advance consent of the parking office, your vehicle is subject to towing at your expense. This is a dedicated resource specifically for passengers with disabilities and medical conditions. Travelers mill about the main terminal after passing through the security checkpoint at Salt Lake City International Airport in Salt Lake City on Feb. 20. Other animals (including dogs and other kinds of animals that provide emotional support) are only allowed in the airport if traveling with their owner or being shipped by air. Your wheelchair aide will assist you with your luggage. TSA. Security Checkpoint Screening. Items left on aircraft are handled by airlines. TSA screens all checked baggage. Types of acceptable ID to access the security checkpoints (which include driver's license and passport) are outlined on the TSA website. Airport Administration. Make sure you keep your luggage with you at all times. Eugene, OR 97402. Emotional support animals must be kept in animal carriers while in the terminal if they can fit in a standard-sized cabin carrier, approximately 17x10x13, except when using the pet relief area. Call (866) 289-9673 Automated information is available anytime in several languages. Family Restrooms Family rest rooms are located near Gates C3 and D1. Airline ticket counter hours will vary depending on an airline's flight schedule. No appointment is necessary, but you must bring photo ID and proof of citizenship (i.e., passport, birth certificate) or proof of lawful permanent residency. In order for the Noise Management Department to assist you, we ask that you provide your street address and zip code as well as your name. How do I retrieve it? Our Noise Management department can assist you with any questions or concerns about aircraft activity or noise. Express Lanes are typically available during the busiest flight departure periods at the airport. You may contact the TSA for questions about: Orlando airport security and screening procedures; TSA Precheck enrollment, appointments, and fees; Carry-on and checked baggage restrictions Gate Passes for Family and Friends* If you would like your family and friends to accompany you to or from the gate area, an airline-issued gate pass is required to access the TSA security checkpoint. Can I make reservations for a parking space? All passengers must present Transportation Security Administration checkpoint staff with an airline-issued boarding pass, and passengers age 18 or older must present government-issued photo ID, such as a driver's license or passport. 450. Be sure to allow additional time for potential lines at the counter. Inclement weather in other parts of the nation or severe local weather can sometimes impact services at Portland International Airport. The agency also . How do I arrange for wheelchair assistance? If it does not, expect to explain why to the screening officer. The post-security pet relief areas are located on Concourse C adjacent to the Alaska Lounge and on Concourse D across from gate D5. At PDX, we understand and appreciate the need for some passengers to travel with their animals. The new routes are now on sale at introductory fares from just $39* one way. Only active loading or unloading in these areas is allowed. If your identity is confirmed, you will be allowed to enter the screening checkpoint. Your airline is responsible for issuing gate passes to family and friends of military personnel, and it's done at their discretion. If you wish to escort your child to or from an arrival or departure gate, you must first obtain a gate pass at the ticket counter of the airline on which your child is flying. Please verify your airline's policy prior to your trip to the airport. Please note that both your passengers and all of their luggage must be at the curb ready to load to be considered active loading. 7000 PDX AIRPORT, Room T3352. Only In Your State. Distance From Downtown Portland: 6 miles (10 km) Website: flypdx.com. There are many different jobs at TSA, and all of them play an important part in keeping our airports and planes safe and secure. Personal items such as scarves, ties, and ribbons attached to checked luggage may cause problems with the baggage handling system and could result in a delayed flight or damaged luggage. If you keep your shoes on, you will undergo additional visual and physical screening, including an explosive trace detection sampling of your shoes while they remain on your feet. As you leave the terminal and enter the Short-Term Garage, you can also pay at any of the Quick Pay kiosks located in the tunnels and on the 1st and 4th floors of the parking garage. U.S. Department of State - Bureau of Consular Affairs website. You must use your full name as it will appear on your airline reservations. Bike packing boxes may be purchased at local bike shops. Disabled parking spaces are located next to the bus shelters in both the red and blue Economy Lots. Operated by USO Northwest, the 635-square-foot center offers snacks, drinks, videos, books, magazines, Wi-Fi and the use of computers at no cost. Portland International Airport To learn who is eligible and how to apply to become a Global Entry member please visit the Global Entry website. To help you have the best experience traveling through OAK this busy travel season, we suggest following these TSA guidelines to get you through the Airport and happily to your destination - wherever it may be: Transportation Security Administration (TSA) - Information for Travelers. For pet relief areas contact any airport or airline staff. Active military personnel and retirees and their families are welcome. Airline ticket counter and checkpoint hours vary. Someone from our customer service department will be in touch soon to follow up. We recommend that travelers arrive 3 hours before all departing international flights. For additional information, please visit https://flypdx.com/Parking. It is advised that you put film in your carry-on baggage, as the checked baggage screening equipment will damage undeveloped film. Phone Number: 503-460-4234. . We recommend that you arrive at the airport 2 hours before departure for domestic flights during the busy early morning hours. If the animal does not fit in a standard-sized cabin carrier, the owner must carry the animal at all times, except when using the pet relief area; if the animal is too large to carry, the animal must remain on a short leash that does not extend from the body by more than three feet. If you believe you left an item in the Portland Jetport terminal, please complete the form below. Always. Made appointments online, arrived 10 minutes before our appointment, and were seen earlier than our appointment time. We offer disabled parking at a discounted daily maximum parking rate of $12 per day for vehicles displaying a valid state-issued disabled permit, placard or license plate. You can expect that these containers will need to be screened separately, which will add some time to your checkpoint screening experience. Travelers should contact their airline directly regarding fees, documentation, animal carrier guidelines and health requirements. IDEMIA TSA Pre-Check enrollment is closed Saturday and Sunday. Thank you for your submission. Active U.S. Military Service Members can also stop by one of the information booths in North or South Baggage Claim and if the booth is staffed by volunteers, volunteers can access a Smarte Cart in Baggage Claim for them. For international flights, we recommend that travelers arrive 2 1/2 hours before all departures. Policies regarding animal travel vary from airline to airline. We know some travelers need a little assistance getting on their way. No reservations are taken for the parking garages or Economy Lot. For contact information, please visit our Airlines page. At no time is any animal in the airport allowed to be within 10 feet of a government working dog, nor allowed to interfere with the government working dogs task. Portland, OR 97218. 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