My only hope now is for someone to cancel what I want.About time to give my loyalty to another cruise line. Schreiner does not hold with that assertion because river cruise lines simply adjust their schedules year after year for optimal weather conditions. Water levels on the Rhine River are set to fall close to the point where the river cannot hold ships anymore. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. We have had to cancel our river cruise because of their ludicrous covid policy. Viking will not honor this request. Like other river cruise lines, weve dealt successfully with low-water situations in the past, and we have a variety of strategies that we can deploy as necessary. Desired outcome: After contacting viking to inform the situation, Viking booked another flight for us. Taking over the Hilton in Taupo NZ, they were obnoxious. (Enrollment required for select benefits.). Europe is now seeing the same kind of climate change conditions that are affecting the Western United States. The whole experience was a disaster. was 4 units wide . Special fares plus Free airfare valid on select 2023 departures of Eastern Seaboard Explorer and Canada & New England Scenic Shores. For cruise news, reviews and tips, sign up for TPGs cruise newsletter. $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. But due to a serious health issue we along with our Drs said that it was not feasible for us to go. Vikings inability to resolve an issue with their on line booking. over night stay we got back to Cincinnati the next day. Viking European River Cruises - 6 Key Must-Knows Before You Go If have a river cruise planned for the end of the summer or the fall, should you be concerned? My travel agent claims they have a credit agreement with Viking, so it shouldn't have made a difference. Refund on premium air payments that we did not receive in premiumservice. This cruise has been sold out for weeks so if Viking reinstates the voucher, the cabin could be resold. I asked to speak to a manager and was told by the person I talked to I could not but she would speak with one. Not enough for the money hungry cruise line. Cruise was not very happy because this was a Christmas Market cruise and many of the markets were closed or food only due to the dates. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. On December 9, 2019 we booked********************************* and paid ********* March 11, 2020 that cruise canceled by Viking due to COVID. This requirement was enacted after we booked this trip . It's a human right to have access to fresh water and clean sanitation. Weve taken note of your feedback and if you'd like discuss your trip further and welcome you to email TellUs@vikingcruises.com with your booking information. I'm now wondering what the cozy deal is between Viking and Trip Mate, considering the vast number of Trip Mate complaints from Viking Cruise customers. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the Italian Sojourn cruise scheduled for May 15, 2023. Viking River Cruises Cancellation and Refund Policy This 'placeholder booking' means nothing he assured us. I could sail on another cruise line for a lot less money. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viking River Cruises. If you voluntarily cancel your cruise you may only get a partial or no refund depending on how close to departure you cancel your cruise. Desired outcome: Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Viking offered us to support the company and not get a refund if we accepted a voucher of 125% River flows are never static and are subject to fluctuations that are unpredictable. This also had the water turned off and was unable to flush. The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards. South America & the Chilean Fjords - Viking Cruises When we arrived ************* to get our boarding pass, we were told that viking booked our tickets but did not pay for the tickets. Viking's move follows announcements from other cruise operators saying they are . We purchased Travel Protection Insurance. We have one ship starting in Amsterdam and one ship starting in BaselIf they cannot pass Kaub [the critically low water point on the Rhine], then [the passengers] all disembark on either side," he explained. By the time I could ring Viking, the excursion was sold out and the drinks package price had increased. #7. We were running between the airlines at ***** to find out what was going on, very frustrating. As compensation we have been offered a derisory 200 voucher towards a future cruise. Customers should not be treated this way. In some cases, an itinerary may be adjusted with certain destinations dropped and new ones added. Cost includes $12.95 plus applicable local sales tax. Improve earnings, maximize rewards and track progress toward dream trips. Part refund, at least 25%. The Rhine River in general is not that deep. This made it impossible to catch the next flight from ***** to buenos Aries. The photo is from my first premium, international award flight in 2012. It goes against our guidelines to offer incentives for reviews. Is it cheaper to stay out in the bay and use your own tender? NEW! We had not received any response from Viking about 10 days. We booked a Viking River Cruise with AAA travel in August of 2019 for $14,497 for two people which excludes the insurance cost. Pharaohs & Pyramids. They refuse. I was aware that cruise lines' cash flow issues and accepted the voucher. The 13-city cruise was supposed to take passengers between St. Paul and New . Customer Reviews are not used in the calculation of BBB Rating, My husband and I took an Antarctica cruise with Viking Octantis Dec 25 to Jan 7' as an all inclusive trip, all airfares and transportations were included . This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. When I called to cancel they said we did not purchase the insurance. On 12/20/20 Viking cancelled this cruise. It is getting harder and harder to book excursions on Viking cruises, so I would advise anyone planning a cruise with them to think twice, if excursions are important to them. Guests and travel advisors with affected departures have been notified. Special Cruise Savings | Viking Ocean Cruises . With this terrible No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Viking booked the hotels for these excursions. Viking River Cruises 548 complaints 314 resolved 234 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Should your cruise be canceled, the cruise line will also offer compensation. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. What does Viking do Nothing. During our Antarctica cruise, as suggested by the on board customer services, we submitted our request for the reimbursement with receipts. service we should have received at least a partial refund . If, however, we forfeit the ******* spent in anticipation of this vacation, Viking would loose us as customers, but as a sophisticated internet user, my wife will use her homebound time posting this saga on as many travel sites as possible. Then they said (under the Risk Free Guarantee) we could have a voucher, but it would be a combined voucher which could only be used for one future trip. Feb 1, 2023. Viking's river cruises are aboard Viking Longships and have a maximum of 190 guests. We never sign or agree to sail with vaccines passport as requirement.No one respond our emails or our attorney except a woman name ******************************* that behaves like an iron wall to talk to anyone else. Man finally takes fully-paid Viking cruise canceled by COVID - nj On February 1, the shore excursion booking system opened up for the ocean segment of my trip. London was on an older plane with 3 seats on the left and right. Not every river cruise line takes the same stance. Viking Cruises - Ships and Itineraries 2023, 2024, 2025 - CruiseMapper An apology is not good enough. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. #VikingVictims. Please view our privacy policy for details about the information we share with our partners. Viking revises world cruise itinerary on eve of departure | seatrade Sometimes it's worth a large investment to reap the benefits of a great credit card. Thank you. The departure flight from ******* was delayed due to the storm. After an Italy is in the worst drought in over 70 years. For every day that is altered, AmaWaterways guests will get 50% of the daily rate they paid as a future cruise credit. Why didn't Viking pay to dock? Thu 13 Jan 2022 01.00 EST Last modified on Thu 13 Jan 2022 18.22 EST. Viking Ocean and River is currently operating all upcoming scheduled itineraries. International Association of Better Business Bureaus. The reason given by Viking is that these are vouchers from a previously booked trip (during the COVID pandemic). Companies can ask for reviews via automatic invitations. Another point that travelers should understand is that when the news reports low water levels, its not that an entire river has dried up and is impassable. Other than the hassle of packing up in the middle of the cruise, travelers still get the full Rhine experience they paid for. 3. But it is for us. A drinks package at the original cost, when I first tried to book it. The cruise was cancelled due the pandemic ($11,367.50) Viking offered us to support the company and not get a refund if we accepted a voucher of 125% We said yes. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. They would fly to Italy and take an 8-day Viking River Cruise called . Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. Any help to resolve this matter will be greatly appreciated. Viking is bringing back river cruises to Europe in July. Norse Atlantic Airways to Launch NY-Rome Flights. Viking Cruises' New Safety Protocols Include Daily COVID-19 Testing