I was pointing out to OP, that no returns is a valid return policy on Ebay, which many sellers have & as long as their item is truly SNAD, it's acceptable to file a SNAD, but that it is not acceptable as an end-run around the policy, b/c they don't like the color, fit, etc. Ebay siding with buyers 99% of the time will eventually be the death of them, I guarantee it. Tip. Best practices for avoiding and handling issues with buyers, Your options for responding to a return request, Partial refund guidelines where the item is returned used or damaged, choose how you'll arrange for the item to be returned, How to give a partial refund after the item is returned. if (document.context) document.write ("&context=" + escape(document.context)); Learn more about our, A copy of the eBay order details, signed by the buyer at the time of collection. You can choose to add a message to the buyer. You purchased an item from me well aware that I do not accept returns, you then proceed to use this item for approximately 23 days before deciding that it just doesn't work for you and now you want to purchase something else? I used it myself just before shipping it, so not my problem the buyer doesn't know how to use the item. When an item not as described claim is filed the seller is required to either pay for a return shipping label OR refund in full. If the customer wants to return your item bad enough regardless of the real reason for the return. eBay Money Back Guarantee covers most transactions on eBay. I feel that I am being totally screwed. If you offered free shipping, you'll need to refund the buyer the full amount of the item. Buyers can always submit a return request, even if your returns policy says you don't accept returns. No returns cannot protect you if you did not describe the item properly, as eBay's buyer protection kicks in. Copyright 1995-2023 eBay Inc. All Rights Reserved. How to issue a partial refund after the item is returned. As a no returns seller, I still get the option to accept a SNAD. The authenticator's address will be provided to the seller in the Order details. Select your reason for the return. Create an account to follow your favorite communities and start taking part in conversations. It's become so bad that it's the topic of memes and the punchline of jokes. If you do not accept returns, eBay will force you to accept any item not as described return case even if there really isnt a problem with the item itself. Those are NOT SNADs & are not a valid reason to return or request a SNAD, if the seller has a No Returns policy. As a seller you are better off accepting returns, this way you can state what condition the item needs to be for a full refund. If the buyer is responsible for return shipping, the return shipping cost won't be included in the refund. i probably get osmo pocket instead." You have 3 business days to respond to the request and resolve the buyer's issue. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. Return shipping costs will be charged to the seller separately if: The seller authorized the buyer to use an eBay return label, or, eBay provided a return label to the buyer on the seller's behalf. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. Unresolved buyer returns can cause sellers . In some cases, your response options may differ. Returns will be treated as not matching the listing if the buyer selected "Doesn't fit my vehicle" as the return reason. if (!document.MAX_used) document.MAX_used = ','; See the table below for guidance on issuing a partial refund. Solved: How to go about returning an item when a seller do - The For example, if a seller is suspended for fraudulent activity, we may automatically open a case and issue a refund to the buyer, We reserve the right to fix any processing errors we discover by debiting or crediting the payment method used for the incorrect refund or reimbursement, Buyers and sellers permit us to make final decisions about all cases, including appeals. You are not alone. To do this, go to the case in your Returns dashboard- opens in new window or tab and choose Refund buyer. They want to be like Amazon and just deal with wholesalers that import from overseas or high margin manufacturers that can sustain returns. The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing so. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. A part or accessory covered by eBay Guaranteed Fit - opens in new window or tab doesn't fit the buyer's vehicle. Open a Disput. Evidence of successful delivery to the authenticator If a buyer doesnt receive their item, theyre entitled to a refund unless you can provide tracking information showing that it was delivered. I send links containing tutorials and reviews of his exact set up showing that it does work and that there is no compatibility issue. I just received an email stating that PayPal has sided with the buyer and they will be issuing a refund from my account. eBay Seller Told She Must Accept Returns for SNAD : by: Silver Ice King : Thu Aug 5 22:41:10 2021: Pace hit it right on the nose. IMO as a seller its always better to accept returns, as you then have some control. [CDATA[ We've outlined your response optionsbelow. If we're unable to send refunds to the buyer's original payment method, we may provide refunds by another method such as PayPal, or by coupons or vouchers redeemable for purchases on eBay. No returns sellers can't "refuse" a SNAD. If we're asked to step in to help, we may ask the buyer to return the item to you. What in the actully insanity is this? To maintain that trust, we expect all members to treat each other with respect. From my experience it does deter some buyers from initiating a return request. The return is treated as if the item didn't match the listing. I had a return request today for a shirt brand new with tags and the reason for the return request was does not fit. I was surprised they were even allowed to request a return since I specifically specified returns werent accepted. When a buyer opens a return request, the funds related to the sale may be put on hold. document.write ('&cb=' + m3_r); A delivery status of "delivered" with a receipt scan by authenticator; The recipient's address, showing the authenticator's address that matches the one found on the, The seller doesn't honor their stated returns policy, The seller doesn't offer returns or the return window stated in the listing has passed, The seller doesn't offer returns or the return window stated in the listing has passed, or, The buyer chooses to send an eligible item to the eBay vault, or, The buyer purchases an item that is currently stored in the eBay vault, The seller doesn't offer returns or the return window stated in the listing has passed, and, Check the seller's stated returns window in the listing, 2 business days after receiving the returned item, The seller's return address should be up to date in their, The seller must pay any applicable customs fees or duties on the returned item, When refunding the buyer, the seller must issue the refund through the return request on eBay, When shipping a replacement or exchange item, the seller must provide the new tracking details to the buyer, The buyer must return the item in the same condition in which it was received. As a seller you are better off accepting returns, this way you can state what condition the item needs to be for a full refund. Tip We require all of the following to prove a successful return delivery: If the party responsible for return shipping does not use a tracked service that meets these requirements, a case may be decided against them if the returned item doesn't arrive. Just today I applied for a refund of an item that did not match the seller's description and I was immediately refunded. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. The amount he wanted back was pretty much the whole amount once I deducted shipping. How to accept a return when the buyer changed their mind about a purchase. eBay Money Back Guarantee policy There are less and less sellers on ebay every day and more and more on other selling sites such as Amazon, Etsy, etc. If it has been less than 3o days since delivery, go to the Resolution Centre at the bottom of most eBay pages. Buyers and sellers may have a return case decided against them if they do not meet the requirements listed below and/or take action within the time frames specified in this policy. Extortion is now excusable as long as buyer mails you back anything including a brick. The buyer returned the item used or damaged. document.write ("&loc=" + escape(window.location)); - edited I recently asked eBay this exact same question. If the item is returned used, damaged, or missing parts, some sellers may deduct the loss in value from the amount refunded to the buyer. What happens if an eBay seller doesn't accept a return? - Quora Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. My post was to the OP, not you. 04-18-2022 if (!document.MAX_used) document.MAX_used = ','; document.write (document.charset ? document.write ("Setting up your return policy | eBay This is at the seller's discretion. You can also open your Returns dashboard and select View return details from beside the item. If you don't refund to the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. eBay Money Back Guarantee does not cover final sale purchases on the basis that the item doesn't match the listing. Choose the item above to start resolving a return. Big surprise there. But that doesn't answer my question ti @iartas to how a 'no returns' listing can benefit a buyer. I received two return requests this evening. SeePartial refund guidelines. The item in question is an electronic stabilizer with moving parts and motors. Both buyers and sellers must meet all applicable return requirements. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. Some purchases inspected under Authenticity Guarantee are considered final sale. the seller life. Proof of delivery for returned items Once you've accepted a return, the buyer should send the item back to you as soon as possible. Ebay has a 30 day money back guarantee that is available on most all items sold here. Buyers will not be covered by eBay Money Back Guarantee if they make fraudulent claims or engage in activity as described in the Abusive buyer policy. If a package arrives empty or was damaged in transit, the buyer should accept the delivery and report that the item doesn't match the listing. To do this, go to the case in your Returns dashboard - opens in new window or tab and choose Refund buyer. If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. You can sue the buyer in small claims court but it may not be worth the effort unless you really want to screw him over. Many sellers have a no returns policy, which is perfectly VALID on Ebay, b/c their category gets a lot of returns for fit, changed mind, didn't like the color, etc. Customer satisfaction is equally as vital to preserving a seller's performance status, which eBay keeps a close tab on. - Someone buys a old action figure that's in overall good condition but the descriptions and photos show it has a flaw.
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