Take a few minutes to tell the interviewer a few things about yourself. I was tasked with spearheading a task force. ", "I work good with minimum supervision, but I also enjoy working with a team. ", "Yes, I understand I have to have a clean background, and I'm happy to comply with it.". You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. Upon first taking the call, the patient was name calling and yelling. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. I like to get to know people and ask them questions about themselves. Once developed, I researched and put out contact to users of the systems and we saw a great response rate to the survey. "When we were speaking earlier, you mentioned that you were urgently seeking to improve the level of patient care and compassion at this facility. I grew up in a fairly homogeneous town in Montana. The hustle and bustle of any position in healthcare can be very demanding and your interviewer would like to know if you can appropriately handle the stress related to this job. "I understand that compassion is one of the top qualities that I need to bring to the workplace at Kaiser Permanente and I consider myself a very compassionate person. What health systems can learn from Kaiser Permanente: An interview with In knowing that, I reached out to key players from our emergency department, nursing administration, and med/surgery unit to take part on our committee. My care reflects on the organization as a whole and with the fact that word of mouth travels fast, I want my patients to come back again and again for their healthcare needs. Dental benefits. "In my current role there is a lot of staff turnover when it comes to our management team. Your answer should include your ability to be patient, kind, and confirming to best answer this question. With my coworkers, I am the person that is usually quiet and takes in as much information as possible when we are in a problem-solving environment. My weakness is taking on too much and not delegating. Do you consider yourself a compassionate person? Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (57) Medical Assistant (49) Customer Service Representative (49) Intern (44) 3.2 (5 reviews) Term. At Kaiser Permanente, integrity is held in the highest regard. It sounds like you handled this matter with utmost urgency and great customer care. Then I organized and effectively communicated this information with my attending. To get at your ability to be pliable in your work, your interviewer would like to know about a time you were required to adapt to change in the workplace. By consistently rejuvenating in this way, I can give even more energy when I am at work. I continue to work on this on a daily basis. Every day I learn something, and that's because I choose to get better. Every person I care for has a story. It turned out that he did not want to work in our division as he felt the projects were too 'junior' for his experience. ", "When you work in a diverse team and with patients, you will encounter difficult personalities. Stress can often be a regular part of the day-to-day work experience, especially in healthcare. Consider strengthening your answer by expanding the example you've chosen to highlight how you worked as part of a team or collaborated with others on the path to becoming the first PA proctor. This is one of the reasons I have applied with Kaiser Permanente. Are there any resources from Kaiser Permanente that you could subscribe to, and then mention in your interview? Behavioral 2. In fact, if a particular rumor or bad news was being passed along, I would simply squash it and move on. In asking this question, your interviewer wants you to talk openly and honestly about the types of work environments that you find hard to work in. 35 Kaiser Permanente Interview Questions (+ Answers) I utilized many resources for research, both inside and outside of our organization, and these resources were crucial in our success. ", "My main reason for pursuing a career in healthcare was due to my compassionate nature with people. The most successful healthcare institutions in the world pride themselves on the trusting relationships that they build with their patients and vendors and this is no different at Kaiser Permanente. What makes you want to give back to your community? Kaiser Permanente was born: in response to the staggering economic conditions of the Great Depression. ", "No problem. Definition. Chemotherapy is a very controlled substance, and the pharmacist needs to have the proper paperwork in place to release the drug. Maybe you are a pen and paper person. The success of Kaiser Permanente thrives on the accuracy of information and organization in all work that they do. Well done! I have a kind and outgoing personality. "Knowing that Kaiser Permanente employs over 200,000 people and has an extremely diverse workforce, I truly value diversity and the importance it plays in a sound and successful business. ", Our Professional Interview CoachKevin Downey Reviewed the Above Answer. As you talk openly and honestly about your personality traits with your interviewer, try to match your personality traits with the mission and values of Kaiser Permanente. I called McKesson and ask them for a specialty same-day delivery and explained the situation to them, I told the patient we will receive it that night and apologized when she came to pick it up, and I make sure we always have it on stock for her.". Our interview questions and answers do not represent any organization, school, or company on our site. I have a full understanding that different cultures and beliefs can bring a team to its full potential because no stones are left unturned when new ideas are being thought of. There are no other roles for that position". ", "Where I work, we have a diverse team; we all work together by translating to patients, helping them understand when they have questions, and splitting the job to get it done on time.". In the end, I try to always treat others the way I would expect to be treated if I were in their shoes. Among the early respondents was Dr. Sidney R. Garfield, who began to experiment with innovative ways to put advanced medical ideas into . However, it can inhibit my ability to grow. We will re-assess in December, but it seems to be working very well. Very good answer! Interview Guidelines - Kaiser Permanente Career Planning Consider strengthening this response by clearly stating which new procedures you'd require training for and what kind of workflow or procedural style you'd prefer a technologist be able to adapt to. ", "Having worked as an RN for eight years now, my ultimate career goal is to be in a leadership position like a department director. You must create your own answers, and be prepared for any interview question in any interview. But this is usually just for transitions. I am a very hard worker who is eager to become a team member with Kaiser.". While working with patients, the difficulty usually stems from fear of the unknown about their health, I try to be more empathetic and talk to them truthfully about the procedure. Kaiser Permanente is an extremely large and diverse organization and their hiring managers are looking to piece together teams that are diverse and well-rounded. If you usually like to generate new ideas and allow someone else to execute them, share your creative side while expressing that you prefer for others to take the lead. Looking back, had I not stopped to talk so long with the other patient the fall may have been able to be prevented. If it is fair to ask, can you talk about the type of environment I would be joining at Kaiser Permanente? As you answer, don't hesitate to talk about the things that you enjoy in your free time to show that you have the ability to mentally and physically recharge yourself after a hard day's work. Your version of customer service sounds warm, welcoming, and caring. I believe that, if asked, my colleagues and supervisor would say the same about me. If you want to ace your upcoming interview, practice with our topical-based interview question sets. My youngest daughter is involved in volunteering. One of the toughest parts of communication can be delivering bad news to people with whom you work. "I once worked in a very difficult environment and toxicity really started with our leader. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities. Discuss how you can thrive in this role, even during the most stressful times. Some patients need a lot of attention; some want less, and some need boundaries. ", "Do my job and do it right. I also help the pharmacist with anything they needed from translating to ringing up customers. This mindset has consistently allowed me to continue with a productive shift no matter the emotions that come my way and I would be able to bring this same level-headedness to work at Kaiser Permanente. This post provides exhaustive information on the Kaiser hiring process, to help you learn how to effectively go through the job application, interviews and other parts of the recruitment process at Kaiser Permanente and be employed. Currently, I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. ", "I am so glad you pointed out your need for diversity at Kaiser Permanente. I am currently pursuing my MBA to help advance me into a leadership position later in my career, and I'm hopeful that opportunities will exist down the road with Kaiser Permanente when I am ready to demonstrate my ability to lead. Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (58) Medical Assistant (49) Customer Service Representative (49) Intern (44) "The main thing that I will require to deliver exceptional patient service here at Kaiser Permanente is great training. Prior to your interview, it will be important for you to research the role you are interviewing for and put some thought into how you will be able to deliver the best service to those you will be working closely with. "I would describe my personality as approachable, light-hearted, and positive. If you are passionate, you could choose to refer to yourself as expressive, communicative, open, and unreserved. Be upfront and honest on your career goals with your interviewer and make sure that your interest falls within the realm of the position that you are interviewing for. Than they call you for a second interview. As the manager, I knew I could not let this behavior continue. Conversely, you could be relied upon to work solo a majority of the time and need the ability to make quick decisions on your own. The status says no longer consider for the position. No matter if the job you are interviewing for at Kaiser Permanente puts you in direct patient contact or not, the healthcare industry, in general, can be very emotional at times for any staff member. I love my job. The interviewer would like to know if you understand what it takes to keep on top of ordering medical supplies and inventory if hired at Kaiser Permanente. She's fortunate to work from home, and makes about $32/hr w/ no degree. My idea was to talk to users of EHR systems at all levels. We had in services to help us prepare. I have been responsible for maintaining supplies on the general surgery ward for five years. You've shared a pertinent example that illustrates you know how to deliver difficult news in a professional setting. While I am confident that my skills and experience are a great fit for this role and for your patients, the better I know the procedures, policies, and systems within the organization, the more wholly I will be able to help the patients I would be working closely with. "I have often been complimented on my relationship-building skills. So my wife currently works for Kaiser Permanente as an AAR (aka a membership auditor). You can improve your response by assuring the interviewer that you have a flexible salary range, but that you'd like to be compensated appropriately based on your experience and performance record. "I am usually the 'ideas person' in team projects. "If I could expand my expertise in any medical specialty, I would choose anything within primary care. ", "I believe in volunteering in the community where you live. You'll quickly find that I am capable to perform this job with the highest of abilities despite not having the required five years of experience. In asking this question, your interviewer truly wants to understand the role that you naturally take on when put into a team-based environment. While there was no injury, I was required to report the fall to our safety team and I did so immediately. I indulge in the things that make me happy on my time off. I'm a good listener, and my coworkers and patients like that about me. Top 25 Kaiser Permanente Interview Questions and Answers in 2023 ", "I am a great problem solver because I know that it is a process that requires me to think rationally and not allow my feelings and judgments from looking at the facts. Human beings all grow up in different manners and under different philosophies. Bring up anything that is interesting and highlights your ability to be a responsible, reliable, and bright individual on the Kaiser Permanente team. After communicating the issue with my director, we realized that there wasn't an efficient inventory tracking system and supply ordering system in place for our clinic. You can strengthen your response by providing a specific example of how you've handled stress well in the past, or telling about a time when increased pressure actually helped you work more productively. Looking back, I now make time in my calendar every day to review all emails that have come in and take action on any that are required so that nothing gets missed. I want to relax, read a book, meditate, go out with my friends or take my mom to eat at a good restaurant and enjoy my day off to come back to work recharged.". We do this by creating interview questions that we think you might be asked. I don't like environments that are littered with negativity, but always do my best to remain positive in these situations. I carry around a notebook and write down important facts if I think there is a chance I will forget them. You may work well without the need for much management or direction, or perhaps you are better driven in a collaborative and team-led environment. What questions did they ask during your interview at Kaiser Permanente The call was almost one hour in length, but it was worth the time to smooth over an important customer-related situation. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. "I dislike working in a negative, low morale environment that is plagued with office politics. As well, talking about any journals you subscribe to or any groups/societies in your field that you belong to can also win over your interviewer. I understand that, as a condition of employment, Kaiser Permanente conducts post-offer drug screens, background checks, health screening (if applicable), and verification of eligibility to work in the United States using E-Verify. When talking about how you would fit with the company's cultural values it's important to emphasize that you know what those are by stating them. At Kaiser Permanente, there may come a time when you have to calm down a situation with an angered patient, family member, or colleague. Your answer shows the interviewer that you can work well with almost anyone. Talk about your qualifications and skills that will help you to do this job well. Therefore, any date prior to 2019 might not be accurate. But I want to be upfront, I have done a full background check before, and there is a possibility you will see a charge for possession of marijuana in the check. Discuss with the interviewer what you think you will need to deliver exceptional service in this role. ", "Outside of my excellent clinical skills, the biggest attribute that I will bring to the table for Kaiser Permanente is my empathetic approach to treating patients. It seems you have found that balance. Nice! When working with an organization the size of Kaiser Permanente, working as part of a team is a necessity in any position. The staff wanted to start double-booking patient time slots. Kaiser Permanente expects their employees to stay up-to-date on their respective fields, and today's technology makes this reasonably easy! You can access your electronic health care and coverage information with non-Kaiser Permanente (third party) web and mobile applications. If you have an interview for a job at Kaiser Permanente then this is the video that you need to watch in full to help you prepare great answers that will hel. I take the time to get to know my coworkers and what makes them tick internally to ensure that we work better together. 35 Kaiser Permanente Interview Questions & Answers Table of Contents Adaptability 1. Do you tend to take on a formal leadership role or tend to lead by example in more of a supportive position? Most Asked Kaiser Permanente Interview Questions and Answers ", "My current nursing team is very diverse and our team functions at its best when all members are bringing their own unique perspectives to the table. "Knowing that the main mission of the organization is improving the health of the communities that Kaiser Permanente serves, my forward-thinking vision will make me a very successful employee in this role. You are showing the interviewer that you are highly capable in either situation. Your problem-solving approach is fantastic! ", "Currently, I spend one weekend a month building homes for Habitat for Humanity. Dates shown above are approximate. "I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision making. In a positive tone, discuss how you made the situation work! ", "I believe I have good customer service with my patients, and coworkers because I treat them with respect, ask them how are they doing. I hope to involve them in various Kaiser community volunteering opportunities.". "I have experience in ordering medical supplies and maintaining inventory. I would also need a technologist to assist me who could adjust to my easy procedural style.". During my training, I worked with community volunteer organizations in Peru, inner-city Chicago, and Russia. With the new information you have gained during the interview, think about the job and consider if the offer is what you need and want. Problem-solving and dispute resolution are critical skills to possess on the team at Kaiser Permanente.