As you talk about maintaining your composure and talking to them in a friendly yet professional tone, make sure you talk about the need to refer to Qantas Airways policies regarding this situation. Most importantly, be sure to talk about the things you learned in that job that you will be able to use in this role as a Customer Service Agent. What was your favorite team work and what did you do for it, Glassdoor users rated their interview experience at. Dates shown above are approximate. When you call this number, you'll be connected with a customer service representative who can help you with all your needs. Adding an example will strengthen your answer and make it more memorable to the interviewer. To gauge how you think on your feet while providing great customer service, your interviewer is posing this tricky scenario to you. Cashier duties require a strict attention to detail when accepting cash transactions and counting change back to customers. I had a chat interview for my first processing. If you have a passion for being with people, a track record for excellent customer service and meet all of our essential requirements then you could be a Qantas Cabin Crew member. Describe the upfront and honest approach you would take with your customer and set a timeline for finding them an answer. Good job! And don't forget to directly answer the question. Free interview details posted anonymously by Qantas interview candidates. Step 6; Invited to do a medial. Then there was a one on one interview, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. ", "Yes, I have had a few, many years ago I worked in a store and bakery where I would take calls and direct them to the right departments, take orders, deal with customer complaints, etc. If so, mention this. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. I applied online. All in all 4 weeks from application to offer As you answer this question, try to focus on an anecdote of when you needed to be focused on safety on the job, and explain your overall mindset towards safety to ensure that your interviewer walks away from your interview knowing that you are a safety-minded individual. We had some group activities together and a one-on-one interview afterwards. The process took 1 week. ", "I am very friendly and can help to put the customer at ease if they are feeling a little anxious, I would assure them we will get them to their destination and answer any questions they may have! What would you bring? great experience, I applied online. For nearly a century now, Qantas has been bringing travellers together with the people they love - both from around Australia . Whether youre booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. Qantas are a good company to work for with regards to pay and conditions. great experience, I applied online. I applied online. We believe the journey should be as exciting as the destination. I interviewed at Qantas (Melbourne). The minimum age requirement is 18 years. I interviewed at Qantas in Feb 2023. When I was hired for my current job five years ago, I took it upon myself to familiarize myself and learn our products and staff in a short amount of time to be the expert representative of my organization and, if hired for this role, I would work hard from the start to gain this same level of expertise in this role. I applied online. Continue Reading I would escort them and if needed hand them over to another staff member once there if I felt they still needed some kind of support". Online application and then I was invited to submit an online interview which consisted of about 6 questions. As a Customer Service Agent with Qantas Airways, no two work days are the same, and your ability to jump from duty to duty with ease will be essential for success in the role. Assessment day I attended the morning session (apparently there was also an afternoon) 16 people in total we were split into groups of 4 Recently being a business owner I would deal with a multitude of calls ranging from customers to suppliers and contractors, so I feel I have the capacity to deal with over-the-phone matters". What is the interview process like at Qantas. Is there an example you can cite of another time when you dealt with a customer who wanted a price match? How long did you run them? In each of those roles, the key to my success was mastering the business and the products that I worked with. When did you have to say no to a customer. Be the first to find this interview helpful, 1. I love to brainstorm and hear other people's ideas and expand on them! Qantas Assessment Tests Online Preparation - 2023 - Practice4Me Then we rotated between individual interviews, document checks, an informal q&a, and a written test. Step 3; Invited to do a psychometric test. The regulations require commercial airlines like Qantas Airways to run criminal background checks on prospective employees, and there is a specific list of criminal activities that can automatically disqualify your candidacy for the job. The process took 9 months. I made through all those things and was asked to completed police check, medical test which i paid my own (this thing is ridiculous). I interviewed at Qantas (Sydney) in Jan 2011, I logged onto the corporate website, I submitted an online application, I received a phone call and was asked a few question about my previous work experience in customer service. Deals on Qantas flights across a range of Australian and international destinations. Step 4; Invited to an online group assessment. Search Qantas timetables for Qantas, QantasLink and Jetstar flights. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. Stage 2 was a role play. "Throughout my career, I've been working my way towards a role that is customer facing and customer focused in every aspect of the job, and after carefully researching my next move, this position is perfect for my skillset and career goals. ", "Being a business owner was always about multi-tasking, I would have to answer phones, check emails, do accounting and admin work, etc. Start your trip in the exclusive surrounds of one of our world class airport lounges. We first completed a role play this was conducted in a separate room with 2 Qantas staff followed by an interview with 2 different staff and lastly group activity which is purely to see how you work in a team - I received a letter on the Friday (2 days post assessment day) asking for references the following Monday I was asked to complete online security check approx 1 week later I was asked to complete medical at own expense As an Agent Team Member, you will receive. When did you have to say no to a customer. Assesment Day - Involvled a introduction to the company and its values. Travel and partner special offers available exclusively for our members. Customer Service Agent Perth at Qantas Airways Limited - GrabJobs Customer feedback, compliments or complaints play an important role in our continuous improvement process, so that we may provide you with exceptional service each time you fly with us. And if you speak any other languages besides English. I think they were two to three minutes each. Qantas Cabin Crew Recruitment For Fresher, [M/F] - Apply Now "When I would be spending time with passenger at Qantas Airways, I would have a smile on my face and ask how their day is going and if I could do anything for them. Interviews for Top Jobs at Qantas. Final part was a team activity where you are in a life raft scenario and they watch to see your answers and how you work in a team. This was followed by being invited to a Group Recruitment day at QANTAS training centre which included information presentations, activities and face-to-face interview, I applied online. What are you most excited about when it comes to the role? Cabin Crew (19) Customer Service Agent (9) Flight Attendant (9) Customer Service Representative (6) Manager (4) Analyst (3) . While he still mumbled a few extra words after that response, I know he got the point that he was being very out of line to our staff for his mistake, and he apologized to our cashier after receiving his new sandwich. Our cabin crew represent us in the air and deliver best in class service and customer care. In these situations, I let the customer know that I will get them in touch with the best person to answer their question and do so right away. Don't be bashful. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. Customer Service Agent - Customer Service / Call Center - Qantas This came at the request of our department director, and she tasked me with being the lead on the project because of my knowledge and experience in the department. the questions were behavioural based (situation based); Tell me about a time you had to work with a difficult co-worker? Freight - cargo, express, airmail, freighters, charters and customs clearance services. how did you handle it? DELTA LEASING LLC Anchorage, AK. In fact, I hold a heavy rigid driver's license and have an impeccable driving record.". Assessment day I attended the morning session (apparently there was also an afternoon) 16 people in total we were split into groups of 4 The process took 1 week. 401K; Hourly pay plus commission/bonus The process took 3 weeks. It consisted of being welcomed and then being split into different groups. The number and type of interviews across the segments will vary. The process took 2 weeks. He was berating our cashier and having heard this from the kitchen area, I immediately went out to try and calm the situation down. With lots of ways to use your points, youll be sure to find something you like. Earn Qantas Points on our huge range of accommodation options worldwide. Quick Apply. I am proficient in the entire Microsoft Office suite and am a go-to for colleagues on anything in Excel and PowerPoint. What is the hiring process for remote jobs at Qantas? I interviewed at Qantas (Sydney) in Sept 2018. Common problems addressed by the customer care unit that answers calls to [1^858^609^0482] include Change Flight, Baggage Problem, Refund Flight, Special Request, Flight Inquiry and other customer service issues. By posing this question to you, your interviewer is looking to hear that you are a forward thinker who will be looking for ways to improve the overall customer experience for passengers at Qantas Airways. While it isn't important to know the actual policies of Qantas Airways, it is important that you point out to your interviewer that you would be aware of the policy if you were hired as their next Customer Service Agent, and that you would clearly communicate that policy to the customer. Good job! To really sell your ability to hit the ground running if hired for this position, talk to your interviewer about your plan to learn and master whatever programs are required for this role. And how exactly do you prioritize? The next steps were background and security checks and finally a thorough medical which is at your own expense. The process took 7 weeks. To add to that, specific airports also have many safety and security protocols that all passengers and staff must adhere to. Supply Chain Management; Banking, Financial Services & Insurance (BFSI) Digital Marketing; Entrepreneurship; Business Analytics; Human Resource Management To understand your ability to effectively handle this aspect of the job, your interviewer is posing this question to you. Makes sense! The medical costs approximately $450. Online application and then I was invited to submit an online interview which consisted of about 6 questions. they gave me 5 questions. If you don't have direct experience with either of these duties, let your interviewer know that you are ready and willing to handle these tasks. You come across as very level-headed, reasonable, and balanced. Buy flight and unique experience vouchers. I interviewed at Qantas (Melbourne) in Sept 2016, I applied on a Friday evening the following morning I received an online questionnaire, the following day I was then asked to complete webcam interview which I did straight away and then following day I was accepted for assessment day which was 2 days after I received the email. A poor customer experience and how did you handle 2. Search and book from over 15,000 cruise itineraries. Work with the agent to develop and maintain a digital marketing system to promote the office. If you think you are eligible then you can go for the next process to apply for Qantas cabin crew jobs. Performing a high level of Customer Service for both domestic and international passengers Check-in duties, gate assist with passengers boarding and arriving flights Working on a 7-day rotating shift, processing payments and helping service all areas of domestic and . As a cashier, I was responsible for making sure the the shelves were fully stocked around my register during my shift and I would do so at times when foot traffic at the registers was slow. Qantas. The first time you apply, you'll need to create an account with us. The next steps were background and security checks and finally a thorough medical which is at your own expense. Good job! If hired for this role, I would make sure that I learn and adhere to all CASA regulations while on the job.". We do not claim our questions will be asked in any interview you may have. I applied online. required min 500hrs, One of the best experiences ever. After that they invited me to attend the Assessment day. Several examples include: If so, talk about a time when you successfully handled an inquiry that initially you weren't sure how to handle. Candidates interviewing for International Cabin Crew and International Cabin Crew Melbourne rated their interviews as the hardest, whereas interviews for Cleaner and Ground Handler roles were rated as the easiest. Travelers can often be very unreasonable to deal with for the staff at Qantas Airways and your interviewer needs to hear that you have a calm, cool, and collected approach to handling unreasonable customers. Step 6; Invited to do a medial. Good Customer Service from Qantas - sbsfaq.com Why You Need Customer Service in Your Recruitment Process - JOHNLEONARD I got chat interview with Qantas. Nice job! The #1 call center temp agency team at Professional Alternatives focuses on providing a personalized approach to your high-volume call center staffing needs, ensuring your staff and your clients receive high-quality service, each and every time. For work rights in other countries, contact the relevant authority for that country. Choose one of our practice interviews to help you better prepare for your upcoming interview. Would you have any issues in doing this? Find out more about inflight dining, entertainment, seat maps and more. Each area is marked : role play - interview- group activity and that is how you are successful all based on points, The process took 3 months. Around 20 of us were arranged to seat in a area, professionally dressed. If you have ever flown commercially, you know that all staff of the airlines look the part and walk the part of being a true professional on the job. . The process took 3 months. Options for mobility and medical assistance and first-time flyers. Qantas Airways Limited ABN 16 009 661 901, Mobile notifications, privacy and security, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Physical Qantas Frequent Flyer card and kit distribution, Employment reference and background checks, Residency, citizenship and visa requirements, Department of Immigration and Multicultural Affairs. Nice job! Contact Customer Care about Your Experience with Qantas It's great that you met with your coworker privately and then later escalated the issue when the situation didn't improve. 15 Qantas Customer Service Agent interview questions and 11 interview reviews. Qantas Employee Reviews for Customer Service Representative - Indeed I interviewed at Qantas (Sydney) in Jun 2017. Bookcar hire,car specials, commercial vehiclesandairport transfers. how to verify an unverified sender in outlook. Get the latest flight sales, accommodation offers, travel inspiration and more straight to your inbox. Salary ok. Just make sure you work for Qantas and not a contractor. Request wheelchair assistance. One . By posing this question during your interview, your interviewer is looking to get a sense that you believe in safety first and will both obey all safety and security measures and promote them among your coworkers. Request wheelchair assistance. As you answer, try to focus on the things you did over the phone to provide the best service possible to prove your worth in this role with Qantas Airways. . I've called seven times to try to book my round-the-world flight with the oneworld alliance.I have sat on hold 2-5 hours each time, I have then gotten through, given all my details of my six family members and flight details, and worked with the agent for up to 3 hours to work out the flights usually in the middle of the night by the time we finish only to be cut off . At Qantas Airways, you would be expected to come to work each shift in uniform and neatly groomed. Emotionally intelligent? Qantas Airways Limited 4.0. What ideas have you brought to a previous role that have benefitted other staff? Free interview details posted anonymously by Qantas interview candidates. If I got the strong sense that they were in distress, I would switch into helper mode with them to try and put their mind at ease while flying with Qantas Airways. I received a scenario which you had to remember key information from. This job really helped me think on my feet and build a great short term memory when handling many requests at the same time. After that they sent me a e-mail and asked me to do a online recorded interview, witch you just had to answer some questions front of your phone and recorded it. ", "I take safety seriously and take care to keep customers and staff safe by adhering to Qantas safety protocols, I would make myself aware of safety standards and implement these and keep up to date on any changes.". Buy flight and unique experience vouchers. Adding an example will make your response more memorable and meaningful to the interviewer. I interviewed at Qantas (Sydney) in Feb 2023. From my own perspective, I have the ability to take direction from others and also to take the lead on things when I am the expert in any situation. Prior to your interview, try to research the mission and values of Qantas Airways and touch on some points that relate to their mission and values. Bookcar hire,car specials,commercial vehiclesandairport transfers. Excellent! Qantas Interview Questions & Answers | Indeed.com If you've ever undergone a background or employment verification check for a past job, mention this as well. Short seminar followed by a one on one interview. Anonymous Employee. Describe a difficult situation and how you overcame it: /Another two forms of the same question are also asked to test you. I believe that the skills I've learned, which include being a strong communicator and problem solver, will enable me to excel in this role. Lounge invitations are not currently accepted at Perth - Qantas International Business Lounge (T1) and Perth - Qantas International Business Lounge (T4) Payment via PayPal Family & Friends or Beem It. If you would like to tell us about an experience with Qantas, you can provide your feedback via our Customer Care Form. They dont check tattoos if youve covered them with clothes, Hand eye coordination test Multiple interviews + Psych test Sim flight mirroring a twin under 5700kg Sim flight was relatively straight fwd. 13 Qantas Customer Service Agent interview questions and 9 interview reviews. I have had several jobs in the past that involved providing service to customers over the phone. Download our free online tools for individuals with dexterity limitation. Find out how to boost your businesses Qantas Points with a choice of American Express payment solutions. "In my current position, we were having a big issue in regard to customer wait times on our phone system around five years ago due to a new product line we were selling that was generating a ton of traffic. I applied online. In this role at Qantas Airways, it will also be important that I know the staff well and the people best suited to answer customer questions. Good interview day. Our date tracking prior to 2019 was not accurately kept. It was an very open question to be answered so yeah good luck to everyone that applies et. Upgrade your web browser for an enhanced experience. They will also be looking to hear about your own personal self awareness and that you are familiar with your strengths and weaknesses when it comes to communication and how this will impact your ability to provide great customer service at Qantas Airways. How to apply | Qantas Careers AU . Track updates on extreme weather or other major issues that may impact your flight. 1 X Digital Qantas Lounge Pass | INSTANT DELIVERY I found it daunting as you are receiving no feedback. We first completed a role play this was conducted in a separate room with 2 Qantas staff followed by an interview with 2 different staff and lastly group activity which is purely to see how you work in a team - I received a letter on the Friday (2 days post assessment day) asking for references the following Monday I was asked to complete online security check approx 1 week later I was asked to complete medical at own expense The Qantas Customer Service Agent recruitment process of online/offline way and submitting C/V at the official job portal by following the below details kindly check carefully. Use your points for flights, upgrades, hotels, or car hire. Would you have any issues in doing this? All of these experiences have taught me to be patient, empathetic, and solutions-oriented. Great! For this job as a Customer Service Agent, that would mean coming to work each day well groomed and in uniform, well rested, and ready to go. ", "I would apologize and explain the flight is in fact sold out, I would then do my best to try and find an alternative flight and or route that would suit the customer while listening to their needs and being empathetic.". Assure the interviewer that you would, and remind them that you understand how crucial it is that everyone is safe and secure at the airport. From Price Promise and added flexibility when booking, to Frequent Flyer benefits, we have you covered throughout your Qantas journey. When it comes to relating to customers on the job, this means to be upfront and honest in both positive and negative situations with customers, and I don't shy away from hard conversations, when needed. It was a simple and comfortable process , mostly talking about prior experience, challenges, technologies used, achievements, etc. I applied online the Qantas website and I got an email about a week later for chat interview. Book 10 or more passengers travelling to the same destination. Provide prompt, accurate, and friendly customer . If you have been in a similar type of customer service situation in the past, don't hesitate to talk about how you handled that situation, as well. "I consider myself to have excellent computer skills because of both my work history and my own personal use of many different programs. Upgrade your web browser for an enhanced experience. How to connect with us through Social media platforms. Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. Step 5; Reference checks. I applied online. You can submit an application for a role on our Careers siteOpens external site in a new window via the 'Apply' or 'Apply with LinkedIn' button located at the top of each job listing. I applied online. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. It consists of five questions. Further details of this will be explained to you during the recruitment process. The first part is an online interview. As you answer this question, talk about the position you've held that required a vast knowledge base about the organization you worked for, and explain why having that knowledge was critical to the role. You will find recent job openings at Qantas airlines in multiple job positions like Cabin Crew, Flight Attendants, Pilots, Catering Service, Ground . Getting to wear multiple hats? Is was good kit much to expect and they want you to answer must research. I interviewed at Qantas in Feb 2023. They also asked if you are prepared to work shift work and work on public holidays and special occasions, eg Christmas. There was a question about working in a high pressure environment Excellent! A poor customer experiences and how did you handle it. I called the Qantas Platinum Frequent Flyer line at 2:15am and told the customer service rep of my problem. Earn Qantas Points when riding with Uber to and from eligible Australian airports. Because almost every aspect of the business at Qantas Airways, from flight scheduling, passenger ticketing, and aircraft maintenance, is housed within one of different software systems, you will be expected to pick up and run with any program that you train on and will use if hired as their next Customer Service Agent. One shift I was working as the night lead, we had a very angry customer from our drive through who came into the store after receiving his order. Make your answer more meaningful by discussing them. I let them know that if they get a voicemail, they can leave a message and the call will be returned shortly. I took the time to evaluate the two to three others I would invite to the project team and selected them based on their performance within the department. Wow! Whether you're looking to make a new reservation or modify an existing one, the customer service team at is more than happy to assist you. Track updates on extreme weather or other major issues that may impact your flight. If you were to be hired as the next Customer Service Agent at Qantas Airways, you would be receiving payment from passengers for flight tickets. Expiry 03 March 2024 Firm price, if the ad is up the item is available. Qantas is an excellent company to work for. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. Description: Customer Service Agent (Job Number: 025639) Work Type: Part-time. Qantas Jobs 2022 Customer Service Agent Seek Jobs in Brisbane.