This is a lousy company with who employ rude and incompetent staff. Lengths for individual styles are given After testing 31 styles of rain boots through miles of muck, snow, and rain, we think we've found great rain boots for most people. 3 % 2 Rated 2 stars out of 5. 7. Received an expensive coat by Joules expecting quality. Not all of the staff are like this. Useful. Choose from traditional country polo shirts to motif sweaters, gilets and patterned wellies. So Hunter Original Short, while being a pricier option, tends to get more favorable ⭐ reviews than the $35 Joules Field Wellies, as seen on the chart below. 3. On top of that, it's fairly safe to say that Hunter Original Short are more popular rain boots, based on their 3,000+ reviews. God she is miserable. Since 1989, this beloved brand has been celebrated for its unique approach to ladies’ country clothing, striking a balance between aesthetics and practicality with reinventions of classic designs. If I could give no stars I would. Reply to this topic; Start new topic; Recommended Posts. GB. I'm thinking of buying a pair of Joules wellies. Therefore, the Coat had gone. One girl I dealt with was ever so nice and helpful. 10 August 2007 #1. The only Achilles heel of these men's boots is their somewhat limited sizing options. Money taken instantly from account. 0 % 1 Rated 1 stars out of 5. I see they are quick to process your order and take your money and evidentially have staff working to ship the orders so there is no excuse not to have staff available to reposed to emails or answer the phone to their loyal customers who have issues and queries and need help. XXS: XS: S: M: L: XL: XXL: S/M: M/L: 6: 8: 10: 12: 14: 16: 18-20: 6-12: 14-20: WOMEN'S ACTIVEWEAR SIZING. It’s now Christmas, I’m £100 down and have no presents to give anyone. Hip: Measure the fullest part of your hips, keeping the tape measure parallel to the © 2021 Trustpilot, Inc. All rights reserved. Good Morning Lynda, Thank you for your 5* review. I ended up ordering my true size. I like the Outlet stores but if you choose the wrong day at the one in Spalding you get the most unhelpful women. ?This is unbelievable!!! Read 1 more review about Joules Only the latest review will count in the company's TrustScore T barber 1 review. Dreadful customer service. Bust: With your hands on your hips and with assistance, measure the fullest part of the Simple I will not use joules any more Simple I will not use joules any more. Keep the jacket. CS is a tad slow sometimes when i have to make a product enquiry before ordering something. I love these boots!!! LIVE CHAT - Chat with us in English; Superdry Womens; Superdry Mens ; Barbour Womens; Most Helpful Items. 1. Smile. £164.25 £219.00 (Save 25%) Loading Live Stock... sale. Customer Reviews Joules DeletedWrite a Review. Postal Service . View our general enquiries details. Smile. #5 Report 11 years ago #5 everything comes up small! The sizing is pretty good, I usually wear a 9 or a 10 and decided to go with the 10 because they were rain boots but had to exchange for the 9 as the 10's were too big. 46 % 4 Rated 4 stars out of 5. I have never experienced such appalling customer service in my life and wonder how the company can survive with this sort of service. in the product description and are based on a size 12 garment. Read on to see our picks. I recently bought the FRIYAY Jumper in grey, also the striped one from the same range, I expect for the price I paid for them to be good quality, they are the worst jumpers I have owned, they constantly bobble making them look old, I have been put off buying joules jumpers for that reason, I have many joules clothes which I love. Lauren Ralph Lauren Lauren Ralph Lauren Carlyna Day Dress - Light Navy Orient Red Colonial Cream. In all, these thermal wellies are nice and warm. )… in just one place. Rating Summmary: 39 total reviews. Joules Joules Chloe Fixed Wrap Dress - Green Floral. I questioned the Quarantine "we don't have to do that" and walked off. You would think she feels lucky that Joules has survived and she still has a job but seems not. So if you're between sizes I'd suggest the smaller size. natural waist. Chest: With your hands on your hips and with assistance, measure the fullest part of your chest, keeping the tape measure parallel to the floor. I also attempted the phone line but nobody ever seems to answer the phone after hanging on for ages you just give up. Don’t actually know how to get an answer as have tried everything and am now without Christmas presents and out of pocket it is disgraceful customer service. 5 % 1 Rated 1 stars out of 5.   Joules Limited. Telephone, Email . Received email saying goods been dispatched.. Royal Mail never received.. numerous emails and contact via social media to try and trace my order and not a single response. Customer Service Communication Channels . Joules, there are lots of really good people that want to work. Share. Waist: Without breathing in, pass the tape measure around your natural waistline. However, apparently, there is now no period for Quarantining items of clothes tried on and they can go straight back out for sale. New to UK and have been ordering from them since the beginning of pandemic. #JOULES, Laugh. Review Breakdown: 72 % 5 Rated 5 stars out of 5. • Check the sizing: Make sure that you’re comfortable with the size of the boot, both in terms of height and foot-size. Discover vibrant coats, tops and accessories in our range of ladieswear from renowned designer Joules. I ended up ordering the liners too because the boots were cold, and there was just enough room for them. As a guide: a 45cm skirt is a #JOULES, © It has now been 23 days and no response and no refund. Free standard delivery on orders over £49. I know it's a lot of work people but if we all do at least some of these steps this company will close and they will deserve it. Find helpful customer reviews and review ratings for Joules Welly Print Black Dogs 206799 Blackdogs - 7 UK at So I guess my questions are: 1) Do Joules wellies run either big or small in sizing? Free Shipping on Orders Over £60. Dogs come in all different shapes and sizes and can vary greatly in the same breed.*. To measure your dog, take a tape measure from the base of the neck along the spine to the base of his tail. They will pay before the Court date is listed - I guarantee! I've looked up a shoe sizing "conversion chart" for UK shoe sizes and I have seen both a size 4 and a size 5 as shoe size conversions. Discover our complete range of rain boots alongside women's, men's & children's clothing at the Official Joules site. £36.95. They are available only in whole sizes: 7, 8, 12, and 13 UK, so if you’re between sizes, we would recommend going down a half-size. Review Breakdown: 54 % 5 Rated 5 stars out of 5. Simple I will not use joules any more. 8. orders always on time, and refunded on time whenever i had to return something. Absolutely awful customer service.I returned 2 jumpers costing £110 back in November (which were received and signed for), I’ve had no response to acknowledge my returns despite sending 4 emails and trying on numerous occasions to call but never getting through, now the customer service line has been shut down.Some acknowledgment to explain the situation would be good, but nothing.I’ll continue sending emails until I reach the date when I have to take this matter to trading standards.Unfortunately it sounds like my situation is all too common with Joules at the moment . Chest: With your hands on your hips and with assistance, measure the fullest part of your chest, keeping the tape measure parallel to the floor. Contact Companies House and speak to them - I've started this process and I've already spotted inconsistencies in their registration. Next week contact Radio 4 consumer programme- if there is enough feedback they will run an item. About Joules: Living the Good Life Joules Clothing sell high quality women’s, men’s and children’s clothing and … Filter Results. We do hope you continue to enjoy shopping with Joules. We’re partnering with 100s of creative people and businesses to bring you 1000s of perfect products for you and your family (even your four legged friends! There's no returns label; emails and phone calls not replied. Absolutely disgraceful, if I could give zero stars I would. WOMEN'S ACTIVEWEAR SIZING. Skirt and Dress Lengths vary depending on design. Do you agree with Joules's TrustScore? Purchased some slippers early November as a birthday present. I endorse all of the comments below. 15 % 4 Rated 4 stars out of 5. Select Your Cookie Preferences. S: M: L: XL: 6-8: 10-12: 14-16: 18-20: Men How to be measured. - emails 1 week ago, 2 weeks ago and 3 weeks ago not responded to. What's going on with Joules and their customer service?? Thinking the chances of it being there are likely as it would need to be put aside for a while. Chest: ... *These sizes are only applicable to Joules branded products. How do they fit? Order placed on the 5thNot arrivedNo answer from joules at all Joules please answer my emails or the phone ! The rest of their clothing is pretty true to size. Best selling. Wish I had read all of the reviews here previously! Shop Now. Visit this website 0. reply. The money was taken for these orders. Appalling after care, I am surprised for a company such as Joules, they shouldn’t be allowed to run a business unless they can be contacted. Allow some room for extra comfort. One of Britain's most loved lifestyle brands, Joules delivers upbeat & colourful clothing for women, men and kids who love the outdoors and live life to the full. Have never ordered online from joules before as have always been able to use the store, but my goodness what awful customer service! *These sizes are only applicable to Joules branded products. I shall do this on Monday 28th. As you can not ring them.They have took orders knowing they could not deliver. goodtogallop Badges: 2. It went back out"! Lauren Ralph Lauren Lauren Ralph Lauren Leonetta Dress - Green . No Christmas presents 5 weeks later. Share. Write a review. Please do feel free to contact our Customer Service team regarding this at: or call us on 0345 250 7160 and an advisor will be able to assist you further. Joined 10 August 2007 Messages 2. Showing slide {CURRENT_SLIDE} of {TOTAL_SLIDES} - Best selling. Make sure you stretch them out when they're wet or they end up tiny! Rep:? 5 % 3 Rated 3 stars out of 5. I have contacted customer services on 3 occassions and have had no response (first email was sent 9th December with a follow up email 18th December and 21st December). I placed an order for xmas gifts on Nov 30th. My final tip is to look at reviews on Trustpilot and otherresearch engins before parting with your cash. Been waiting for boots now 6 weeks they were a Xmas present. Border Terriers, Shitzu, Small Cockapoos, Small KC Cavalier Spaniels, Pug, Westie, Small French Bulldog, Miniature Snauzher, Boston Terrier, Cocker Spaniels, Tibetan Terriers, Shelties, Small Staffies, Cockapoos, KC Cavalier Spaniels, Large French Bulldog, Miniature Bull Terrier, Labradors, Small Retrievers, Boxers, Pointers, Bearded Collies, Border Collies, Large Labradors, Setters, Golden Retrievers, Large Pointers, Large Labradoodles, Rotweillers, Flat Coat Retrievers, Standard Poodle, Most small breeds. 1 Eggcentric Egluowner ; Members; 1 6663 posts; Owns: 2 Posted June 21, 2009. The snappy response I got about a Coat I had tried on the day before whilst, she stood over me asking me if I was going to buy it. Stopped from making a review on their site about this. Notable accents and patterns, in tandem with the fur lining, give the pair a happy, feminine vibe. Get involved. To measure your dog, take a tape measure from the base of the neck along the spine to the base of his tail. 0 % 2 Rated 2 stars out of 5. On 3 December I received an email saying they couldn't fulfil one of the orders and would refund me. Checked the label and surprise surprise - MADE IN CHINA. Go to previous slide - Best selling. 1 Jules. Comment..Get involved. I'm better off not purchasing anything online....Cheaper in the shops as I don't get shafted there!After Joules reponded:I've emailed over 8 times asking for a response. Good Morning Sian, Thank you for taking the time to leave your review. Comment. As you can not ring them.They have took orders knowing they could not deliver. Pick up a bargain with last seasons styles of Joules womens, mens and kids clothing and accessories at unbeatable clearance prices. (Leaving this on Christmas Day - placed order 21st November.) Do you agree with Joules’s star rating? Add approximately 15cm to this measurement to ensure they have ample space. new. I don't agree with other reviews saying these run 1 size up. Customer Fit Survey: 85 %" Felt true to size "92 %" Felt true to width "62 %" No arch support " Additional Reviews. Collar: Measure around your neck where your collar usually sits, not central to the neck. 102cm dress should sit below the knee’. Measure your dog’s neck at the place where your dog’s collar would normally rest. I emailed them 4 times no reply. neck point and skirt lengths given are for the actual garment. Get free shipping on orders over $49. Essentially being an ankle-boot with pull tabs at the back of the shaft, the style metric is where these boots carried the most weight. To measure your dog, take a tape measure from the tip of his nose to the base of his tail. Sent back £65 jacket 2 months old because of sleeve problem as requested. £22.90. Trending at £24.04. No refund?£65 thrown away!Because of this I no longer purchase anything online as this is repeated too often. Joules Gosway Marine Navy Chevron Quilt Padded Jacket With Hood Size 18. And when you do it's wrong! I've … S: M: L: XL: 6-8: 10-12: 14-16: 18-20: Men How to be measured. Ordered Christmas gifts. Loading Live Stock... new. The Royal Mail portal does not work for this company so this is what I'm going to do (and I suggest others follow this). Poor customer service, no response, no refund. 2) In your opinion, what size should I buy? Do you agree with Joules's TrustScore? If your dog is in-between sizes, then it’s best to go up a size. I no longer care. WOMEN'S GENERAL SIZING. Ordered this online and within 20 minutes received an email saying that Joules were unable to fulfil the order. By Jules., June 21, 2009 in The Nesting Box. Dress lengths are measured from the side There is one thing that really annoys me about shopping and that is rude, unfriendly and miserable staff. They fit over my calves really well too and I have decent size calves. Wouldnt give one star if I didn’t have to. It is important to consider both weight and measurements to ensure you are selecting an appropriate size. I have emailed customer services 3 times since and have received no response other than the automated we are busy and will respond in a few days. Contact the Financial Conduct Authority and the The Financial Services Authority. Shop the sale now and catch that bargain while you can. Hi guys, I'm new here Been getting a bit excited browsing the Joules website and thinking of all the potential over-spending I can indulge in with their sale! Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Joules Reviews 4,569 • Excellent . You seem to be very quickly loosing your status as a well thought of brand. Jules. Women's Bra Sizing; Maternity Sizing Guide; Sunglasses Filter Category; Lipsy; General Enquiries. 5 out of … £110.69 New . Thread starter Mames; Start date 10 August 2007; 10 August 2007 #1. Finally, contact the Office of fair trading online. | Read 1,521-1,540 Reviews out of 4,296. And I don’t think they’ll ever arrive. Ann Mear. Joules are known for their bright, bold colours and styles that never go out of style, and with our low clearance sale prices there has never been a better time to update your wardrobe. *This table is intended as a guide only. 6. I'm a 6.5 in US shoes. So Hunter Original Short, while being a pricier option, tends to get more favorable ⭐ reviews than the $60 Joules Evedon, as seen on the chart below. Your comments regarding the quality of our clothing and sizing, are very much appreciated. Medium breeds such as Cocker Spaniels, Tibetan Terriers, Shelties, Small Staffies, Cockapoos, KC Cavalier Spaniels, Large French Bulldog, Miniature Bull Terrier. Please note, some Slipper sizes differ from the below. 0 % 3 Rated 3 stars out of 5. Live Chat Use our live chat Latest Additions. 2. By law, goods must be rejected within 14 days. They have worn away and ripped within 1 month of light use in the house. Joules Joules Kinnaird Girl's Down Jacket - Pink. Inside Leg: Trouser inside legs are Regular - 32” & Long - 34”. 4. A playful print bedecks a puddle-ready rain boot featuring an expandable buckled gusset. Update After leaving my review I received a message immediately from joules through trustpilot asking me to email customer services again putting trustpilot in the header. You simply don't respond! Absolutely shoddy product that cost quite a bit. I emailed them 4 times no reply. Check out what 4,296 people have written so far, and share your own experience. Your company is trash. The Tripp Lite 12-Outlet’s joule rating is around a third lower than that of our runner-up from APC: 2,880 versus 4,320 joules. Out of the 3 items ordered only 2 arrived on Dec 16th.There's been no information about the third item - it's almost as if I never ordered it. Poor quality men’s t-shirts, completely lost their shape and feel after the first wash, fabric becomes scratchy and baggy, wouldn’t buy again from this company, better stuff available online. Explore Our Range of Country Clothing, Footwear, Gifts & Accessories, All Carefully Designed & Inspired in Yorkshire. Joules Maybury Size 8 Marine Navy Chevron Padded Hooded Gilet Rrp119. I have emailed again about my purchase and as Joules did before, not a single word. Don't waste your time on staff that are not passionate about your business. If no refund received within time frame, go online and file a claim in the Small Claims Court. Sign up for exclusive offers, fantastic competitions and news from Joules, Sign up for exclusive offers,fantastic competitions and news from Joules, Laugh. Very happy with quality of goods and customer service. Read. It has been a difficult year for lots of people we don't need it to be made worse by what used to be a pleasurable past time. Please consider both measurements and weight when choosing a collar for your dog. Don't miss out on these great savings. I have sent numerous e mails, called and even used the online chat service but no replies to messages, when I spoke to someone last week, was told I would hear back within 36 hours but nothing and still nothing and the customer phone lines no longer connect. Free shipping and returns on Joules 'Wellyprint' Rain Boot (Women) at measurement. Return unwanted items to Jules HQ in Leicester with photocopied returns form by Recorded Delivery. Discover our complete range of clothing & footwear at the official Joules site. Absolutely NEVER shop there! Apply. "No! This model comes off as very urban but with hiker-like lugs. Joules wellies- sizing. I don't think it is too much to ask that retailers show some respect for the source that is keeping them going, their Customers. Been waiting for boots now 6 weeks they were a Xmas present. I've still not received a response or a refund. I'm trying to return a jacket purchased online. Customer Reviews Joules Welly PrintWrite a Review. floor. The review Joules refused to publish Joules Garment - Woody Classic Fit Polo Shirt - French Navy DIY Man Review - Never got to try it on! Voice your opinion today and hear what 4569 customers have already said. Voice your opinion today and hear what 4296 customers have already said. (This is not Marrakesh, I am not entering into a barter with the women) I wanted to try it on to see if I liked it and then ask my husband to see it on me. Reply. Joules. I have quite a few joules polo shirts and I'd say they come up quite small, and they shrink in the wash even at 30. Shop the Joules Outlet Shop at Millbry Hill. JOULES RIVA GREY LEMON STRIPE SLEEVELESS MIDI JERSEY DRESS SIZE UK14- NEW. Please accept my apologies for the issues you have experienced. Consider sleeping position and if in doubt choose a bigger size. Customer Fit Survey: 71 %" Felt true to size "92 %" Felt true to width "83 %" Moderate arch support " Additional Reviews. Look at the reviews left by other customers to see whether the sizing is true to the listing, or a little bigger or smaller than usual. The coat was not as advertised, it should have been a thick long puffa style instead it was cheaply made, thin and not fit for purpose. Check out what 3,665 people have written so far, and share your own experience. Been cut off on their phone lines numerous times as well. Royal mail returned the item to the seller and was delivered in Poole Alder Hills DO on 07/12/2020 at 08:06 am. It was a little loose with a regular sock, but perfect for wearing big wool socks. Joules Clothes Sizing. Share. Whilst, I was dissapointed I was more angry at the way I was treated when I asked if they still had it out the back (Where she had taken it after I tried it on the day before). Read honest and unbiased product reviews from our users. I don't give a hoot about your response times. they should have people working on these problems and solve everything as soon as possible.Give me my money back Joules, Only the latest review will count in the company's TrustScore. Leg Lengths: Our ladies trousers are designed to fit a regular 31” inside leg Phone lines are not manned (understandable due to the pandemic) but I've emailed them multiple times over the last 10 days but nothing more than an automated reply from them. Certainly not value for money and their quality has clearly dipped a load not just in product, but in service as well. I placed 2 separate orders for the same item to be despatched to 2 different addresses in the sale at the end of November. I don't have the item and I don't have my money. Read. 2021 I have sent numerous emails to Joules about a pair of Wellington boots I purchased which have split on the back. ‘substantial mini’, a 53cm skirt should sit ‘above the knee’, a 57cm skirt and a great product, great service in store and online. £55.97 £79.95 (Save 30%) Loading Live Stock... sale. M. Mames New User. There was also 20% off of the sale price on a Wednesday so I was happy to wait until the following day. Joules Reviews 3.21 Rating 85 Reviews 53 % of reviewers recommend Joules Company Reviews Questions Metrics Info Merchant Metrics Shipping & Delivery Delivery Methods . Rating Summmary: 13 total reviews. The Joules Sale is now On! Dog Coat Sizes . Appalling after sales customer support, no response to three emails sent over two weeks ago, unable to make contact By phone as ‘auto message’ says not responding to calls at this time and to email!!! Do you agree with Joules’s star rating? I have sent so many emails about my order placed on 29/11/2020, which was sent to me incorrectly addressed. If refund not received within 14 days thereafter write a Letter Before Claim and charge them for your own time plus cost of postage, travel etc. £111.30 £159.00 (Save 30%) Loading Live Stock... sale. There are similar version… | Read 21-40 Reviews out of 3,665 bust, keeping the tape measure parallel to the floor. The majority of our skirts and trousers sit just below the Don’t rely just on the weight of your dog. Was skeptical about sizing after reading other reviews. I ordered an item on 29th November and received an e mail on 4th December to say my item had been dispatched with a tracking number, still to this day the tracking information advises they will be receiving my order shortly!