This is the response I got back "Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Iron manganese filter has an impressive filtration capacity of 50000 gallons at 3.0ppm for iron; ... and the Pelican Media Guard – copper and zinc oxidation media (KDF-55). Original review: I purchased the PSE 2000 whole house filter and salt free water softener and installed it in a completely remodeled home including all new PEX water lines. They had fabulous water. Virtually maintenance-free, our unbeatable line of filters and softeners will change your life and protect your home. Copyright © 2020 Consumers Unified LLC. It consists mainly of two products the PC600, and the PC1000. Verified Purchase. I left my name, phone number, a short message and requested a call-back all three times. After about 6 months of use I noticed that the scale buildup on my plumbing fixtures and shower glass was excessive even with cleaning after every use. The Pelican Iron & Manganese Filter is advertised as complete and ready to install, meaning you won’t have to assemble any of the parts. Both of them failed. The dimensions of the WF4 is 23.5 x 37, while the WF8 is just an inch more in width. My wife wouldn’t drink the water. The Best Whole House Iron Filter System. In Florida, our water is very hard. Our top pick for the best iron filter for well water comes from Pelican and is… There were no pictures online as to which feed line goes on the in or the out of the diverter. I have all on record. Failure to do standard maintenance can effect the performance of your system. Pelican removes iron, improves taste, and eliminates odors from your water. But since I’ve had the Pelican, I haven’t really had to scrub it at all. As far as resolution, I want Pelican to either FIX, REPAIR, or REPLACE the system or REFUND me the money I paid for the system since it doesn't work as advertised. I have also noticed a significant difference in the taste of the water. The Pelican Combo Series does not need electricity. We are sorry to hear that you system is not working as you would like. ****ATTENTION ALL BUYERS****. I’m a contractor and I build houses. It is way more effective than other filters in the market, which can remove a maximum of 7-8 PPM iron concentrations. I have complained to no avail. They helped me right out and got everything squared away for me. I wanted the simplest filtration system for the house I could get. The Effects ‘Hard Water’ has … Pelican brings a perfect solution for all this trouble: a 10 PPM iron removal filter. Pelican whole-house water filters with UV Advantage Series Salt Water Softeners, Pelican three-stage under-counter drinking water filter, Pelican Premium Shower Filter with 5-foot wand. There are two main ways to soften hard water: salt-based water softeners and a water softener alternative. The slime is gone and the water smells good. Best prices on Pelican water softener reviews in Water Filters. We just drink it right out of tap without any kind of issues like that. It was just really getting to be a pain, hauling those jugs of water back-and-forth. Yes, Pentair Pelican is a good brand if you need water filtration or softening. I am hope they will do the right thing. So, it was a very positive note. He goes, "Oh yes I have one. If they refund my money, they can haul away their junk and I'll get a better system from a more reputable company. This is the only system you will ever need for your iron and manganese removal needs. I had it in a day, so I could not have been happier with that. They are trying to fight me on this, try to send this to collections while my CC bank is investigating this. He was about 100 miles away. To date, as of 11 November, no one has returned my calls. Their products are efficient, durable and reasonably priced. Please share my story!! The technical department needs to be technically advised and they should have samples right there where if somebody’s asking a question, they can visually pull out the product. The property we bought had a well and our home inspection report said that the water had E. coli. The People in the technical department, when they sent me one of the replacements, there were no instructions and because the ends are color-coded to go into the filters, I wasn’t sure which one to put on the top or which one to cinch on the bottom of the actual diverter head. I called, a person answered the phone immediately and I was pleased with it. I liked the ease of their knowledge. For more information about reviews on ConsumerAffairs.com please visit our The only issue I had was it was hard to find somebody to install it. Also the Natursoft filter failed to take any hardness out! The 5-micron pre-filter, known as the Pelican Sediment Filter, reduces dirt and debris from sediment down to 5 micron, which is 20 times smaller than a human hair! Updated on 10/06/2020: After posting a poor review and responses to the company's responses I was contacted on September 24, 2020. Try to enjoy the tasty water. I had a couple of snags in the beginning and I called. I called the Pelican "Help Line" (855-348-7771) three times and each time my calls are sent to voicemail. These Filters work great ! I didn’t want to have to connect through electricity and I didn't want salt. Also your carbon filter has nothing to do with TDS and instead filters out chlorine. Both reduce chlorine and bacteria in the water that comes into your home. Be careful with these guys! With its four-stages of water treatment, this whole-house salt-free system is extremely effective, and its quality performance cannot be matched. Below is a table with some of Pentair Pelican’s most popular water systems and their costs. They advised me against this brand, this product and I pay for their time. Unsubscribe at any time. They acted confused with everything I mentioned, and were unhelpful at every turn. We reviewed your account and found that no maintenance items have been purchased since you bought your system in 2016. BEWARE OF THIS COMPANY. Pentair Pelican is one of the nation’s leading brands in sustainable water solutions, and their Pelican WF4/WF8 Iron Series employs the latest technology to efficiently remove iron from your water with minimal maintenance. Once installed, you will need to wait 48 hours while the Carbon Soak occurs, and then you can start enjoying great tasting water. We HATE spam. Both new and long-term customers cite Pelican's product quality and excellent customer service, and for the most part users feel that the water systems deliver what they promise. I did a search and when I found Pelican Water, the reviews were good. This Improved version of greensand improves its reduction of iron and manganese. We bought both of these units with high hopes but are very disappointed. BE CAREFUL. The system I have has three parts, which are the pre-filter, then the main charcoal filter, and then the UV light treatment. Very disappointed with pelican and myself for spending any money with pelican. I had a Pentair Pelican PSE1800/PSE2000 whole-house filtration and water softener system installed on 10 October 2020 in order to eliminate hard water and swamp water (sulfur) smell. What the guy in the technical department did was he just sent me another one that was already connected. Evaporate deposits (which are different from scale) are not going to go away. It tells me right off the bat it’s filtering very well. We built a new house 10 years ago. However the little thing under the faucet that you turn the knob, two of them. Pelican water softeners are designed to reduce the mineral content of water that comes into your house. Find helpful customer reviews and review ratings for Pelican Water PDF-1500-ORB 3 Stage Undercounter Drinking Water Filter with Dispenser, Oil Rubbed Bronze at Amazon.com. All Rights Reserved. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Still, when I used that system to fill up my Jacuzzi, the hardness was still pretty bad when I went to check the water. This increases the salt content of the water, which is why many people prefer water softener alternatives. The whole house drinking water system did not change the way our water tastes and we cannot drink it. I told them what I had and they told me what I needed. Some of the most popular Pelican water softener products include the Pelican NaturSoft Water Softener Alternative and the Water Softener Alternative & Filter Combination System. I finally reached out to my bank to get my money back. The side effects of this substance are numerous, so if excess fluoride in tap water is an issue, you must tackle it immediately by installing a filter to reduce it. We talked for about 45 minutes and from that point on, I had it installed, and I’ve been happy with it ever since. It does not require maintenance. The Radial Flow Iron Replacement Filter should be replaced every 3 months or 10,000 Gallons. The reps were fantastic. Our chlorination pump was not functioning properly. Evaporate deposits occur any time you have TDS in your water, and water dries on a surface. The water around our faucets, especially around the spickets at the end, ended up with a lot of calcium buildup. Hard water can build up in your pipes, cause blockages and damage your water heater. Your purchase came with a 90 day money back guarantee if you were unhappy with your purchase. The second stage, the Pelican Chlorination System, uses the injector (without electricity), which pulls the specific percentage of concentrate from the chemical solution tank and then mixes it  with the water before the pressure forces the solution downstream. In April of last year, I did some research and I came across the Pelican System, which I never heard of before. Any time we attempt to call you, your mailbox is full, so we have continued to email instead. In this section, we have reviewed on top 5 salt-free water softeners and filter of Pelican Waters. I installed the Iron and Whole House Carbon Filter myself, and had a few questions, and when I called Pelican Support was great. The reverse osmosis system removes 96% of fluoride and 98% of lead and comes with an NSF certification. If you previously used the Aquasana shower filter, you may find that the Pelican … I will be reaching out to certain appropriate parties today on next steps as I do not want this to happen to any else. Top 3 Nuvo H2O Water Softener Systems & Parts In 2020 Reviews. Also, no more red residue around your appliances! I found Pelican online but somebody at work got something from them as well. The flow rate differs between the two models: WF4 model’s maximum flow rate is 10 GPM, while the WF8 model is 15 GPM. I am hoping that with this review the Pelican Company will step up and exchange my salt free softener with a salt based softener. Even better, the expected lifespan of this filter is 10-15 years, so expect to get many years of use from it. I didn’t wanna spend $5,000 on a system, but I felt that that was our only recourse. Of course, I get water spots occasionally, but the actual faucets themselves seemed to be in good shape. Pelican carbon filter and NaturSoft system is preloaded, ready to install, minimizing steps and saving time NaturSoft water softener alternative lifetime guarantee, no media replacement necessary Sediment pre-filter requires minimum replacement every 6 to 9 months; carbon filtration media every 5 … Its location on this page may change next time you visit. Your e-mail will never sold or shared! Best 5 Fleck Water Softeners & Parts For Sale In 2020 Reviews. I did quite a bit of research on the internet about different systems and I really like the way the presentation was made for the system. In addition to the WQA Gold Seal Certified GreensandPlus media, the Carbon Filtration Media is also NSF/ANSI 42 certified. The Pelican iron series offers 5 stages of water treatment and combine the benefits of the Pelican carbon series whole house water filter along with the Pelican NaturSoft water softener alternative to give you better than bottled water quality from every tap. But I got a 50% reduction in the water hardness from it. It was the best way to go. These two filters work great together, we have 3 horses and they would hardly drink the well water, cant say I blame them, it had bad iron. With Pelican, I liked the results that I found and there were a lot of good reviews. Was promised it will take care all water problems, water will be better than bottle water. The review I left on their website never got published. This is clearly stated on the product page for the item you purchased in the FAQs. We also offered to swap your salt free system for a traditional salt softener to meet your expectations but you refused. Stages three and four are where the magic happens, thanks to the WQA Gold Seal Certified GreensandPlus Iron Filter that traps the iron with a filter media and gravel before the backwash system flushes it out. But I’m very happy with Pelican and I'm only one year into this product. These were the two most common complaints we found. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. The Pelican rep explained things in detail for the questions that I had. This system can function well for a home with as many as 4 to 6 bathrooms. It is Model # THD-PC200-CR Internet #302742550. Updated: November 7, 2020. I trusted the SALES AGENT to be honest and give me proper recommendations for a WATER SOFTENER in LAS VEGAS where we have HARD WATER. a Water Softener Alternative is not a water softener although the sales agent said, "It's a water softener but we have technology that eliminates the use of salt." Learn more about us. It is also in the owners manual for the system you purchased. Look at all their advertisement and things they say to bait you, then look at the cost you incur and the response they have. Also the Natursoft filter failed to take any hardness out! Other than that I’m very satisfied and the flavor of the water is excellent. No residue will be left." They explained to me that the fiber cloth pre-filter would filter out most of the particulates then the tall charcoal filter would get the lead particles, but the UV light treatment would ensure that it killed any bacteria that might be in the water. I like the countertop rather than under the sink because I have control over how much water I’m putting through the filter if I’m washing dishes or something that the water shouldn’t have to be filtered. Thank you, The Pelican Water Customer Satisfaction Team He said he would be be happy to send me that part and he sent it to me free of charge. That has a 5 year performance guarantee on the media. Our mission is to serve you: if you have any questions you can talk to a friendly Pelican Water specialist at (877) 842-1635. We are sorry to hear you are unhappy with your 2018 purchase. Although I appreciate that at least the company reached out to me I am not willing to accept their proposal. Eventually, they become so bad that the fixture cannot work any longer. But if I’m washing vegetables or use it for drinking water, I wanna be able to isolate the use of the water. The benefits of using the Pelican WF10 include the fact that it will filter out iron which can be very problematic. Please I warn you guys!!!! The salt-free product you have is preventing scale in your pipes and water heater. She loves researching the marketplace to find the right products for her household. Considering A Pelican Water Softening System for Your Home? The system seems to be working pretty well. Posted by Shannon Ward June 5, 2020. I called and they put me through the technical department, and the guy there didn't know. GE GXSF30V vs. Springwell FutureSoft Water Softener: Which is Better? FAQ. It tastes good, too. This is a heavy-hitting water filtration that … My wife, every couple of weeks would get the gallon jugs and fill those up, and we would use those for drinking and cooking and for our pets. They “shocked the well,” which means they poured some bleach down there, but I figured, if they got in there once, it could return. How do I know I can trust these reviews about Pelican Water Systems? Best Whole House Water Filter Reviews . If your well water leaves a red or orange residue around sinks, toilets, and other appliances, you probably need an iron treatment system for well. Our WF systems work very well when properly dialed in and on wells with properly working pumps and pressure tanks. So, we went back-and-forth. My wife and I moved into our home and noticed the water had a very metallic taste, sulphur odor, and was leaving iron deposits on the tub and sink surfaces. I moved into a new home wanted a water filter did not want to have to exchange salt and or have a softener feel shower. The colored water is caused by excessive iron in your water, and while it’s not harmful to you, it may not taste, smell, or look all that great. So, I went out and had a guy come in. Their contact information was there so I didn’t have to hunt for it. City water is not an option because we live out in the country. Then, they sent me an email about a sale. The three-stage under-counter filtration system filters 1,500 gallons of water and comes with three faucet color options. The Pelican iron series offers 5 stages of water treatment and combine the benefits of the Pelican carbon series whole house water filter along with the Pelican NaturSoft water softener alternative to give you better than bottled water quality from every tap. The average cost for a Pelican whole-house water purification system is $850, and the price increases to just less than $1,500 when UV protection is added. Luckily, if you have iron in your water, you can easily treat it. If your well water leaves a red or orange residue around sinks, toilets, and other appliances, you probably need an iron treatment system for well. They took a significant amount off of the unit I bought, so I ended up going with them. She leads a small but mighty team of writers in bringing you WaterFilterSpot. The iron continued to get worse, so we drilled a second well that was almost four times deeper to try to get away from the iron issues. The Pelican Iron & Manganese Filter removes up to 10 PPM of iron, chlorine, and chloramines to non-detectable levels for five years or 600,000 gallons (WF4) /1,000,000 gallons (WF8). You may experience a mild reduction in water pressure and a shorter filter life than 6 months depending on the quality of your incoming water. Before I bought my Pelican filter, PSE1800-PUV-7 filter, my plumber recommended Aquasana. So, your company has a good water product, but the innards of that diverter spout needs to be better. Manganese can cause some of the same issues that iron does, and it may stain appliances (or clothes from the washing machine), produce black sediment, or cause cloudy water. There's peace of mind in knowing I’m drinking clean water. It comes complete with everything needed for installation. Water test done by pelican on 8/29/19 show iron tank is only taking out 1.16ppm of iron out of 4.55ppm. Read honest and unbiased product reviews from our users. What Comes with the Pelican Iron & Manganese Filter? I have no calcium whatsoever on any of my testers at this point in time. You will connect the system to your main water supply, and the only thing you need that is not included in the package is either Teflon tape or Pipe Thread Seal Paste for the threaded connections. If not removed, all of these particles will build up and can clog up your pipes. Jennifer is a mother of 2 and has always been a careful shopper, determined to make the best buying decisions for her family. Now it’s great. This intermittent color change indicates issues with your well either pressure or flow. I’ve only had to call once or twice. If you need additional help we will be happy to assist. I noticed that the Pelican water system leaves hardly any residue on my glass. After speaking with Aquasana, I wasn’t convinced it’s the one we want. The powerful Filtersmart FS1000 is designed for homes with between one and … The calcium buildup is what causes most faucets would fail. The technician (Todd **) installed it but 30 days afterwards, there has been NO change in water quality and the sulfur smell is just as bad as ever. Before I bought my Pelican filter. I paid $50 for consult and $800 for installation. In the package, you will find the following: This system isn’t cheap, but it’s designed to last, and you will save money in the long run since you won’t need to be replacing pipes, appliances, or even bottled water. Another great perk of this system is that it is virtually maintenance-free after it is installed. Stage four, the Carbon Filter Media, reduces chlorine, chloramines, any remaining sediment, while improving taste and odors that may be present. So, it’s doing a good job and I’m very happy with it. Use Bizrate's latest online shopping features to compare prices. Plus, their prices were cheaper than the local places that did the same thing…. Enjoy reading our tips and recommendations. I learned very early in sales always be honest because in the long term you will benefit from it, its good practice, shows your character and you can avoid things like this, disappointed customers. If you have any issues try 90 days. Worse decision I have made. The unit it turns against is plastic instead of metal and then they had to replace that. Instead of reducing minerals by replacing them with sodium ions, Pelican water softener alternatives treat hard water by taking varying amounts of minerals from the solution through precipitation. Orders over $49 ship free, and the estimated delivery time is between one and six business days. The Chemical Injector Pump should be replaced every 6-12 months, and check the Solution Tank Refill twice per month. We’ve been drinking the water and we haven’t had any intestinal problems or anything like that, so that’s a good thing. It turned out, we still had some iron problems. I was drinking some water last night, and I told my wife, “You know what? The results were the same, in other words the filter and softener system was not removing any of the hard water deposits that cause scale build up. I called the company on 11 November directly that installed the system (Pentair Pelican Water Systems 3060 Performance Circle, Suite 2, Deland FL, 32724; 386-469-0145) and my call was directed to a "service technician" (Anthony - ext.#**). It took me 30 minutes, so it went well. But it did take a lot of the hardness out of our water. Pelican WF10 Iron/Manganese Whole House Water Filter & Salt-Free Softener. Our certified salt-free system does in fact prevent hard water scale but does it without removing minerals from your water. Other than that, I was expecting the water to be a little softer because the water where I live is very hard. One of them cracked completely because it’s plastic inside. I ran the test and we were way above the recommended allowance and so, we started using bottled water. The company sells multiple products to help solve any water problem. It drives me crazy when I try to call a company and I have to go all the way to the bottom of the page and look for "Contact Us." Our content is intended to be used for general information purposes only. You will love it.". It is Model # PC300-IR Internet #304770737. Pelican Water - PC600 Premium Whole House Water Filter System System is IAPMO Certifed to NSF Standards 42 and 61 – published system testing data available. Iron filters come in different types and designs; however, they operate on the same principle. This guy was speaking like he is an expert, "We have a return policy. Pelican’s customer service is excellent, so if you have issues, you can contact them, and they will be happy to help. Both models feature a recommended operating pressure and temperature of 25-80 PSI and 36-120F. So, I wasn’t sure what to do about our chlorination injection system. I bought the Pelican system online, and they delivered it. Buy now from Amazon. Given the chargeback, we have nothing left to refund you. Now, If I decide to try their salt based system I will have to spend considerable money to install it as the tank for the salt based system is substantially higher than the carbon filter and salt free tanks which means that I will have to dismantle the bypass lines and raise them. I left a message and phone number but still no call-back. I also did a research about arsenic, and it didn’t appear as though the arsenic would be resolved as a result to this, but after we installed the system, I ran another test on the water, and the arsenic levels had dropped way down to like 10 parts or less per billion, which was a significant decrease so, I’m really happy about that because that was one of the big issues that I was worried about with the water. We have responded to each and every email you have sent us. Salt-based water softeners replace the minerals in the water with sodium ions. They want to fight you and they have not been good at any turn. The width differs slightly in these two models, too. I just put a new one in. And I have a black kitchen faucet feature that had to be scrubbed down every two days or it would get really gross-looking from the water. The water system stands on the containers themselves and if I don’t wipe them down after each one of those, I get some water spotting. It had a funny smell to it. The clear, concise user manual shows you step by step, how to install this system, and most customers agreed that installation was relatively easy. I asked the agent many questions and also sought for advice. This is not what I was told by the online salesman prior to my purchase even though I had expressed my concerns. We provided you an RAC to return your product under the 90 day guarantee. I noticed the water’s a little bit softer in the shower, but not like I thought it would be. Thanks for sharing, and we hope to publish next time!". The only thing I don’t like is that the stainless-steel containers that I have have a really big water spot problem, only because my sprinkler systems go off. The Pelican Iron & Manganese Filter is loaded with features. Similarly, manganese may be present in your water, since it frequently accompanies iron. I purchased a TDS digital tester and tested my water before the filter and after the filter. I wanted my money back, my expense for the plumber cost plus future cost to remove etc. On their website, you will find 4 distinct products, but upon a closer inspection, you will see that there are in fact only two products, the PC600, and the PC1000, sold with and … Customers noticed an immediate improvement to their skin and hair after using the Pelican, and some even praised the unit for helping improve their skin conditions. We had to haul water until I completed installation. I have also emailed the company (**) and have yet to receive a response. You will need to replace the Sediment filter every 6-9 months, depending on how much sediment you have in your water. Both models feature the four-stage system works to oxidize and remove up to 10PPM iron from the water, improve the taste, and eliminate any odor, to ensure you have the purest, cleanest water possible. In addition, the Pelican Iron & Manganese Filter is backed by a limited lifetime warranty of 12 years on its valves, non-electric heads, bypass valves, fittings, and housings. He told me how great they are and that it is the best filter out there. Pelican did offer to refund money, but I would have to pay to uninstall the filters and pay shipping about $1500. Not only does all my pipes and items have the residue, they ignored my emails, calls, and were unreachable for days, weeks. Vitamin C filters are the most expensive shower filters.