Once we receive your delivery confirmation number, you will either receive a refund within 48 hours or be sent a replacement. Do you offer glasses that turn into sunglasses outdoors? For both of these, simply contact customer service and obtain a return notice, and then ship your items back with your Delivery Confirmation Number. In the first step of Lens Selection select NON-PRESCRIPTION lenses. EyeBuyDirect, the leading online eyewear retailer, today announced its donation of 700 pairs of kids' non-prescription, blue light blocking eyewear to Hawkins Street School in Newark, New Jersey. Contact prescriptions and eyeglasses prescriptions differ and using them interchangeably will result in problems with your glasses. Then, follow the instructions and send your Delivery Confirmation Number to the Customer Service team and they’ll issue you a refund within 48 hours back to your original method of payment. Best regards, EyeBuyDirect Customer Care Team Check the inside of the temple arm and there should be some numbers there. 170 Austin, TX 78741. I need to change something about my order. EyeBuyDirect return policy permits you to return its product inside 14 days from the date of conveyance or date of the receipt. Email us at service@zennioptical.com. Contact Zenni Optical customer service. EyeBuyDirect has a consumer rating of 4.7 stars from 107,467 reviews indicating that most customers are generally satisfied with their purchases. Offers are subject to change without prior notice. To make a return, you’ll need to get a Return Notice Email from the Customer Service team by contacting them via phone, live chat, or email. Obtain a Return Notice Email by contacting our Customer Service. Shopping online and opting for “no-contact delivery” (when available) is another way to maintain social distancing. Get a return notification email by getting in touch with the customer service at any communication platform. EyeBuyDirect generally has solid customer service as there aren’t as many reported issues with returns or exchanges in most reviews. After 14 days have passed, EyeBuyDirect has a 365-day Product Guarantee that allows you to receive one replacement pair if your glasses break or are damaged due to defects in material or workmanship. 4. Can I return products by visiting the store? @eyebuydirect Posted by 2 years ago. 170 Austin, TX 78741. EyeBuyDirect 2801 S. IH 35, Ste. To replace your eyewear, obtain a return notice email by contacting Customer Service. How are bifocal and progressive distances decided? I just wanted to return the other messed up pair. Shop Hepburn, @eyebuydirect Get a return notification email by getting in touch with the customer service at any communication platform. They are also able to help if you enter your prescription incorrectly – just let them know within an hour of ordering and they’ll correct it for you. Telephone Number: +1 (855) 393-2891 Email Address: [email protected] EyeBuyDirect 2801 S. IH 35, Ste. What if my order never arrives or is stolen? Give us a call. We also offer a Transitions® Progressive bundle that makes check out a breeze when ordering the two together. With thousands of glasses, virtual try-on, 2-Day delivery, and frames starting at just $6 — If you decide to replace your glasses with a new pair of higher value, you are responsible for covering the difference. | Read 14,341-14,360 Reviews out of 14,788 Before opening the package, we recommend wiping it down using antibacterial wipes or cleaners with a minimum of 70% alcohol. Sorry, but we do not allow multiple discounts. Oh no! EyeBuyDirect 2801 S. IH 35, Ste. Email us anytime at eyecare@eyebuydirect.com or contact us by phone or live chat Monday- Friday 9am-10pm EST. The pandemic is a watershed moment for digital transformation in customer service; ... at random, EyeBuyDirect (itself owned by optics ... when I sit in front of my computer for 12 hours… Finished goods are cleansed and disinfected with a mix of water and 75% alcohol. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages. Once customer service notifies you that you're all set to mail your return, make sure to provide us with your Delivery Confirmation Number. An item is considered lost if it is never reported as delivered. Australian customers: we ship through the Australia Post. (2 days ago) EyeBuyDirect Customer Service Contact Info. Can you contract the coronavirus disease from a package in the mail? Standard Delivery: Results? 170 Austin, TX 78741. Send your glasses back to us and provide our Customer Service with the delivery confirmation number. Clean hands immediately after gloves are removed. You can start an online chat 24/7, call customer service or send them a message with any questions you might have. Yes. Once customer service notifies you that you're all set to mail your return, make sure to provide us with your Delivery Confirmation Number. Once customer service notifies you that you're all set to mail your return, make sure to provide us with your Delivery Confirmation Number. 3. If you prefer, you can also initiate a return by contacting us by Live Chat, phone or email by visiting our Contact page. Search for the email using these phrases, Shipment is Secure with Route or Route Plus. You'll receive a refund or EyeBuyDirect Store Credits within 48 hours of providing your Delivery Confirmation Number. Just upload a photo from your device and you can try on as many of our frames as you want. How long does the coronavirus last on surfaces? Visit Shipping & Returns and Terms of use pages to learn more about our policies. EyeBuyDirect has a consumer rating of 4.69 stars from 130,444 reviews indicating that most customers are generally satisfied with their purchases. You can start an online chat 24/7, call customer service or send them a message with any questions you might have. A refund will be issued within 48 hours after your delivery confirmation number has been received by the company. PD, or pupilalry distance, is the distance in millimeters between the center of one pupil to the other measured in millimeters. Once submitted, these claims typically are addressed and closed within 24 hours, then processed within 3-5 business days. EyeBuyDirect … ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. When you find the email, scroll to the bottom to find your Route Order ID. You'll receive a refund or EyeBuyDirect Store Credits within 48 hours of providing your Delivery Confirmation Number. Damaged claims must be filed within 15 days from the date it was marked delivered. What is the EyeBuyDirect Customer Service Number? Shop our greatest hits with the #EBDFamily as your inspo. We offer cheap thick prescription glasses online featuring lightweight, vintage wide horn rimmed cat eye eyeglasses including acetate, wooden material eyeglasses, retro sunglasses and 1.75 reading glasses. Type in your Route Order ID and then click FILE A CLAIM. 170 Austin, TX 78741. The usual cost of standard shipping is only $5.95. EyeBuyDirect 2801 S. IH 35, Ste. Telephone Number: +1 (855) 393-2891 Email Address: [email protected] Good looking out. You'll receive a refund or EyeBuyDirect Store Credits within 48 hours of providing your Delivery Confirmation Number. Check out our tutorial on how to read frame measurements so you can be sure your're selecting glasses from EBD that fit you best. 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