Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. I agree to the Privacy Policy & Terms and Conditions. The customers can make or break the day which led to many days being . There were crazy long lines, especially for the iPad 2, and the iPhone 5. This is an important milestone for the Mac Admins community which has grown 48 percent since 2019. In addition to having a strong technical background, its important that you are able to communicate effectively with customers. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. As an Apple Technical Specialist, you will need to be proficient in the use of Apple products and software. I agree to the. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Own your learning schedule with self-paced, online courses. Assess employee needs and develop tech training related courses and/or programs. Top Notch Staffing Inc Program Specialist (Technical Training) Job in Page Turning Animation is Back! View jobs Apple Employee Reviews for Technical Specialist Review this company Job Title They analyze the procedures of their organization and make sure the appropriate and most efficient computer systems are employed to optimize . Independent Repair Provider Program - Official Apple Support Apple today announced new training courses and certifications to help IT professionals learn how to support and manage Apple devices in the workplace. We deliver a full range of Apple courses, including support and repair training for Apple devices. The Apple Store is open from 9:00 am to 9:00 pm, so you will need to be able to work a flexible schedule that includes weekends and holidays. I also think readers might find the level of diversity among the talent at Apple very inspiring. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. We were thanked for coming and then excused once we had completed our quiz. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. You will often be required to explain complex technical issues in simple terms, so its important that you are able to simplify complicated concepts. Top editors give you the stories you want delivered right to your inbox each weekday. Course List macOS Support Essentials 12 (Monterey) APL-MAC101-112 macOS Support Essentials 12, the official course for macOS support, is a top-notch primer for anyone who needs to support, . At the completion of each course, new certification exams are available to demonstrate competence achieved at each level with corresponding digital badges from Apple. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. Customer loyalty and satisfaction is their number one priority. The Apple Authorized Training Center for Education program is an exclusive network of educational institutions that have demonstrated their quality to Apple. Your day in the Apple Store is filled with a range of focused support and service tasks. In addition, as people continue to use their mobile devices for a variety of tasks, such as banking and shopping, technicians will be needed to fix these devices when they break or malfunction. The certification exam fees are waived for businesses that have been approved to be an Independent Repair Provider. The entire store team benefits from your commitment to providing the best care for customers. To view your favorites, sign in with your Apple ID. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelor's degree in computer science, information technology, computer engineering or another closely related field. US Bureau of Labor Statistics, Computer, and Information Systems Managers. Save someone's day. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Apple's hiring process included a one-on-one interview with each manager from the store, as well as with the district manager. . Some employers may accept candidates with a high school diploma or an associates degree. Were looking for an experienced Specialist who can provide expert advice and troubleshooting assistance for a wide range of Apple products, from iPhones and iPads to Macs and Apple TVs. Working as a Technical Specialist at Apple in US: 417 Reviews | Indeed.com Start of main content Apple 73 4.1 Write a review Snapshot Why Join Us 11.7K Reviews 2.9K Jobs 100.8K Salaries Benefits 316 Q&A Interviews 51 Photos Want to work here? click here to select a store and view pay information. Sign up for notifications from Insider! It was a month before any of us would be on the sales floor alone. Youll grow your career skills, too, because leaders here take an active role in your professional development. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . By clicking Accept All, you consent to the use of ALL the cookies. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. An Apple digital badge represents your achievement in professional training. Recertification exams for unexpired certifications cost $49. At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. The cookie is used to store the user consent for the cookies in the category "Other. NOW WATCH: The 6 best new features coming to Apple computers. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Resources - Apple Training Apple Inc. All rights reserved. Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. From today, updated professional training and certifications for IT support and management are available from Apple in a redesigned, online, and self-paced format. Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. About AppleCare service certifications The AppleCare Hardware Certification program is a comprehensive hardware certification program for technicians who want to become proficient in repairing Apple hardware. This cookie is set by GDPR Cookie Consent plugin. Regardless of the situation, your communication skills can help you be an effective technician. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. You as a Tech Training Specialist will: Participate in project intake and discovery processes when a software training component is identified to help determine priorities and support the change management a project will typically require. Its important to have a strong technical foundation in order to succeed in this role, so its a good idea to start by learning the basics of coding, web development, and graphic design. Analytical cookies are used to understand how visitors interact with the website. Ultimately, its about enriching customers lives by reconnecting them with what they love about their Apple experience. Apple's AR/VR headset is coming soon with eye- and gesture-tracking, dual 4K displays, M-series chips, and more. This cookie is set by GDPR Cookie Consent plugin. A selection of macOS tips to make your Mac life a more effortless experience. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Great offering by Apple! After you become an Apple Certified Trainer, you may deliver courses at Apple Authorized Training Center for Education locations. Certifications & Licenses: Certifications are not a requirement to become an apple technical specialist, but they can help you become a more competitive job candidate. Pay and benefits: When I worked at Apple, I was paid $12 an hour as a specialist. TECHNICAL EXPERT APPLE STORE INTERVIEW | QUESTIONS ASKED | APPLE RETAIL 2021 3,464 views Aug 21, 2021 115 Dislike Share Save Pilot MB Technical expert questions asked during the interview.. If you dont pass the exam on the first try, you can purchase another exam and retake it after 14 days. Apple Technical Specialist Salaries in the United States This was right before the iCloud and wireless backup days, and the message was not within the voicemail server we tried this solution first. Apple certification programs - Wikipedia We also use third-party cookies that help us analyze and understand how you use this website. After concluding the final interview I was informed that I had made the cut, and would be starting with the company the following week. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Here's what we know so far. Copyright 2000-2023 MacRumors.com, LLC. From what I knew, many Geniuses who had been there since the store opened its doors were making well over $40 an hour. Get 20% off your Jamf training if you work in education. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple Technical Specialists will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. Customer loyalty and satisfaction is their number one priority. Necessary cookies are absolutely essential for the website to function properly. Theyre so grateful and that feels really good.. At Apple, were not all the same. Come to us in your pursuit of success. Apple products are often complex and require a variety of skills to troubleshoot, repair and maintain them. Your day in the Apple Store is filled with a range of focused support and service tasks. Eligibility to earn a badge varies by geographical area and is determined by Apple and Apples partners. attend the Apple Training course you want to become certified to deliver pass the associated certification exam at the Instructor Level Score (for technical training courses only) meet Apple's quality standards by demonstrating your ability to deliver the Apple Training course at a train-the-trainer (T3) session Employees were informed that the location would be shutting down immediately, even though it was open on Wednesday morning. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. You also have the option to opt-out of these cookies. United States Department of Labor. The cookie is used to store the user consent for the cookies in the category "Analytics". Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. Hes since taken advantage of his teams support, including the coaching and mentoring that have brought his skills to life for today and tomorrow. Although Melissa is now certified to repair Apple hardware, most of her role is dedicated to what she considers even more rewarding: customer experiences. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Own your learning schedule with self-paced, online courses. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Demonstrate and validate your expertise, whether you're an app developer or IT professional. This trend is likely to continue as businesses strive to create a culture that is welcoming to all employees, regardless of their race, gender, or sexual orientation. IN-Technical Specialist - Jobs at Apple (IN) Each of those locations employs over 100 people totalling aboutabout 30,000 full- or part-time retail workers. And after you've passed an exam, display your verified digital badge on any professional networking site. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Subscribe to our mailing list and well send you a 10% off code to use when you contact our team to book any Apple training course for a limited time only! Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. Your day in the Apple Store is filled with a range of focused support and service tasks. You should also be familiar with the latest versions of macOS, iOS, and Android operating systems. When I worked at Apple, Geniuses were sent on an all-expenses-paid business trip for 14 days to Cupertino, California, for Genius training camp. Introduce yourself, and well get in touch if theres a role that seems like a good match. Apple technology is complex, and technicians need to be precise when diagnosing and repairing devices. This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. The Apple Deployment and Management course takes these skills further, covering how to configure, manage, and secure Apple devices using mobile device management (MDM), teaching users how to develop a deployment strategy and use Apple Business Manager and Apple School Manager. The latest news and updates, direct from Apple. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. US-Technical Specialist Apple Metairie, LA Just now Be among the first 25. Apple Professional Training exams are offered online and cost $149. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. We played ice-breaker games and learned everything Apple history, achievements, programs, the the company's mission statement, benefits and stock options. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. It works only in coordination with the primary cookie. An Apple logo or digital badge is a seal of approval and a promise of excellence.