Will string you along for months on delivery times with no end in sight and hold your 50% deposit hostage. For as costly as the furniture the customer service is really bad. Additional information about Delivery & Shipping. I am reading the reviews and I understand that some people had trouble with the policies of Arhaus, but they like the design of their merchandise. Customer Service Associate Job in Conover, NC at Arhaus I purchased several pieces of furniture from Arhaus. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. Start with a fabric or finish swatch to ensure the perfect choice. We had wonderful service and design consultation thanks to Rebecca Scott. After the third time, the concierge suggested that I return the chairs and chose new ones. Most of our products and custom options are available online, however not all pieces are shown. Email Customer Service - Tell Us About Your Experience - Mariano's 11 reviews of Arhaus "LOVE THIS STORE. Delivery was smooth/on-time; Arhaus' Concierge also sent a furniture technician. We're redecorating our living and dining room and had specific pieces picked out online, but i wanted to see them in person before purchasing. They are very nice on the phone. I have been going back and forth with them for months and they dodge fixing the issue each and every time. This issue is going on over a year. We are looking forward to purchasing our first furniture item with them & hopefully working with David in the future to purchase much more. . Unfortunately, Chris have already moved on to another store so my new orders were processed by new manager and another staff. I have been an Arhaus customer for twenty+ years. Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. 68. Please contact Arhaus to coordinate the return of furniture and purchases made on arhaus.com. He told me there would be a cost to order the missing crystals and "thats why its a floor sample - its missing parts!" If you don't expect any customer service go to this store. Usually almost impossible to find a sales person. Arhaus lighting pieces start around $60 for a simple pendant light and go up to $6900+ for a grand chandelier with 28 lights. I was worried about getting my furniture after reading these reviews, but I called and the representatives were super helpful in getting me scheduled. It is unacceptable the way Arhaus treats their paying customers. Now, today, late November. Delete We do not offer pick-ups at our distribution center. I would suggest that no one buy any product from this company. My boyfriend and I adore this store! The lady was super nice and I received a prompt answer which is nice in today's world of purchasing. Daniel approach us and I shared my concerns. I was informed that the benches are ready but the table will likely be delayed until May!! and it was a wrong size, of course. Thank you. Much better service from both. Instructions to log into the Arhaus credit card account. We are talking about approx 1k on an order of over 20k. I came home, took measurements and decided to call the business and place the chandelier on hold for pick up tomorrow. They are sending someone to repair some of the pieces and are actually replacing some of them. Your experience can help others make better choices. We make every effort to display the colors of our products accurately on the website. It's simply frustrating dealing with people that work at arhaus. The "chat" never got back to me, and the lady in the store who promised they would arrive on time was clearly incorrect. Thank you Tracy. Each one was a recording to hang up and go online for more help. Do I need to create an account to order online? Despite the wide range Arhaus quality doesn't dip and they have the same careful checks for all of their product lines. I found them to be solidly built. I asked for 10% considering I spent all night upset with my experience. Tracy worked with me and was very pleasant to deal with. The national Arhaus customer service is the worst customer service Ive ever experienced. My experience here was terrible. We require contact information to ensure our reviewers are real. Known for their sleek online experience and modern styles, they also have 71 locations across the US. If you use one of these and buy something, Slumber Search may make a small amount of money. Founded in 1986 with a goal of selling high quality and well designed pieces for your home, Arhaus has also made philanthropy and social responsibility part of their mission by donating to causes promoting sustainability and dental care for children around the world. They did not question anything that we called. We purchased 2 dining table end chairs in Feb 2021. We picked the furniture, then we picked the material. I worked with Etta and Michelle at Arhaus in Hackensack to re do my living room. The pros: Artistically designed and elegant selection of distinctive lighting pieces. Truth be, Michael G. said: I was sold a vent free log set by this company, it was fair priced. And the response from "Management " 3 months ago on Yelp asking that I contact them to resolve my issue well that resulted in more of the same - absolutely no response, crickets. Customer complaints are pieces of negative feedback about a company's product, service, or support experience. Tricia came to the condo measured everything out and immediately shared her thoughts of what could be done. More info. A 50% deposit may be required at time of purchase and will not be refunded if you wish to cancel, return or exchange for reasons other than manufacturer defect or transit damage. Arhaus Furniture Review - Must Read This Before Buying She has a flare and creative abilities which we appreciated. It was purchased during a very good sale at the store. The price points at Arhaus tends toward the higher end, although there are oftentimes online sales and specials to be found. Please contact Arhaus for details. How do I apply for an Arhaus Credit Card? Would definately recommend the store and their delivery again! Returns and Exchanges | Arhaus They are a publicly traded company of over 2 billion dollars. They have an eco-conscious and philanthropic mission by sourcing sustainable materials and donating to charitable causes. We tried every possible method to inflate without, and it just. Collaboratively, they helped me select beautiful fabric/leather for my pieces, which I love. I have received flawed and faulty furnitures, and had to go through the exchange process twice cuz the replacement would still have issues, disappointing to have such low quality and poorly manufactured products at a premium price tag. (0) Super Helpful (0) They're not great but not a Ripoff (0) Total Ripoff (0) REBUTTAL BOX | Respond to this Report! I do wish returns would be a little less costly. She was amazing. A Arhaus is located at 5300 West 119th Street, Leawood, KS 66209 Q What is the internet address for Arhaus? Even if you spend thousands of dollars you will not receive any support. The rest showed up November 28, 5 days after Thanksgiving and after my company was gone. You have successfully subscribed to our list. David approached us and I have to say we are so happy he did. He is honest and doesn't pressure you to purchase from Arhaus. Full-Time. . We walked in with a slight idea and vision, and walked out with a fully furnished apartment that completely exceeded our expectations and was kind to our budget! Coffee table arrived after extended wait with large black streaks all over it. I loved everything it looked exactly as I thought it would be and it was all due to Tricia. She kept in contact to see how we liked our products. The last popular pick for Arhaus shoppers is their collection of lighting pieces. I am so disappointed and will attempt to find a like item originally about $85 in cost but reduced to somewhere around $43. Worst customer service Ive encountered. It would have been very expensive to hire an independent designer to accomplish what we did complimentary. A new customer service representative created another email to send to UPS. Read complete details for Arhaus Archarge Credit Card Accounts. A The phone number for Arhaus is: (913) 663-0250. She is amazing!!!! These are merely guidelines for measuring and do not guarantee your furniture will fit. Shoppers near one of their outlet/discount stores, Arhaus The Loft in the Cleveland and Columbus areas of Ohio, can browse out-of-season pieces, overstocked, and special order returns at a discounted price.When it comes to customer experience, shoppers usually have positive feedback about the quality of Arhaus pieces as well as the beautiful and unique styles of home furnishings available to them. All Arhaus sofas are available in Easy Care fabrics, but not all sofas are available in ALL of the different fabric options. It is always a broken promise. We ordered two couches from Zane at Arhaus and had an excellent experience with him. Can I request delivery on a Saturday or Sunday? 4. They should offer free delivery over a certain amount spent. Arhaus Customer Service Phone Number & Hours - ForLocations This chandelier was stunning but I knew it would be a fortune, but I was wrong. Love the furniture but pretty bad customer service. nancy. 2023 Trustpilot, Inc. All rights reserved. We will definitely be repeat customers. Ordered an expensive coffee table after seeing in store and online. Once the couches we ordered came in and needed to be delivered, we had a problem with the delivery company and Zane took care of it immediately. It is a bad product as it provides them way too much room to deny claims. Love everything! Our delivery team is not permitted to install any electrical equipment or wall-mounted items. This site's sole purpose is to help you make the decision faster and with more peace of mind. With a keen eye for details, love for . Cannot be returned. We truly had a great all around experience and would recommend anyone who goes to Arhaus ask for Zane! I had a wonderful experience with Tricia, who came out to see my apartment and made some great choices. Comenity Reviews. I am a trade professional and no longer specify from Arhaus due to lack of service and professionalism experienced at the UTC store. We purchased a sectional from the Northpark Arhaus this past summer. I have been looking for a chandelier for a while and I had some time to kill before my movie so I wondered in. Read trusted and proven furniture store reviews from thousands of real customers. Reviews and acts upon all email and company communications; And all the annoyance of an air mattress crossed with sleeper sofa: Our unfortunate guests have had to stay on deflated or awkwardly partially inflated mattress. I never received any paperwork from them confirming my purchase. Looking forward to replacing our coaches next. I will rather go to Bob's furniture. They have been resourceful and creative, and have assisted us in furnishing our living room, family room and master bedroom. All of the pieces have held up well, despite heavy use. Email Customer Service - Tell Us About Your Experience Sign In Sign in to your existing Mariano's account We're updating our experience to better serve you. It's for sure my favorite furniture store in San Diego! The follow up service is just as slow. 2023 ForLocations.com All rights reserved. Are all of your products available online? We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. Do you ship to Canada or other international destinations? We have made several purchases with them to furnish our new home and they have been fantastic to work with. She has a flare and creative abilities which we appreciated. Your customer service was so damn awful we purchased the bed as we walked right out of Arhaus because we didn't want to run into issues with the order and then have to communicate with a careless, sleezy sales rep . For unique dining seating options, Arhaus has upholstered dining chairs/benches/banquettes, wooden and rattan chairs, metal benches and chairs, leather chairs, and more. If it's your first time visiting this sign in page, you'll need to create a new account to continue. Keep up the good work, keep smiling, and keep helping people like us find joy and comfort out of furniture that fits our lifestyle! Debra answered all our many questions and offer good advice.The Bostics, I made a purchase in March of 2022. Verification can help ensure real people write reviews about real companies. The couch bent in the middle and was closer to the floor than the ends. Our salesperson during this timeframe had moved from the Northpark Arhaus to the Fort Worth location. No return emails. The Palmer bedroom set we purchased looks great and very impressed with the quality. Loved working with Etta and Chris. you will be providing customer service and space planning assistance, as well as maintaining a sales driven focus. Arhaus custom Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. He called back and assured me he, Cher D. said: Upon entering Nordstrom Rack I was not expecting what I saw. Elsewhere on the page (WITHOUT THE ASTERISK FOOTNOTE DESIGNATION), in exceptionally small print it says it is custom. It's perfect for our Great room. For your convenience, Arhaus provides guest checkout - no account is needed to order online. 2022-2023 Slumber Search $1,000 Scholarship. My wife and I discovered Arhaus long before we had a house to put any furniture. Delivery time is problematic with this company. These are normal characteristics that will not affect the performance of your piece and are not considered quality defects. Phenomenal store. If you would like to split your deferred order into multiple shipments, additional delivery charges will be incurred. The package is sitting in the lobby of my building and its become an eye sore. With prices ranging from $200 to upwards of $13,000+, owning an Arhaus rug can be quite costly, although the beauty and craftsmanship of their rugs really does shine through for shoppers who can afford it. We discovered the Tahoe, which is even better. Very poor customer service. We are extremely happy with the items we purchased -- top quality and beautiful style. They have an eco-conscious and philanthropic mission by sourcing sustainable materials and donating to charitable causes. Job posted 8 hours ago - Arhaus LLC is hiring now for a Full-Time Sales Associate / Design Consultant - Full Time in Jacksonville, FL. EA808 Pagoda Earth Earrings Top 10 Reviews of Arhaus Furniture - mythreecents.com Beautiful quality furniture. Payments are accepted online through the Arhaus Credit Card account page featuring EasyPay. Gorgeous product! I cannot comment on the quality of my furniture since I have just received it. I have called, many times. The items arrived in August and were HORRIBLE quality compared to what was on the showroom that I was expecting. Arhaus was founded by John and Jack Reed, a father and son duo from Cleveland, Ohio in 1986. We have made a commitment to the earth's resources by developing unique, yet functional pieces from recycled natural resources. Forget about it! Arhaus Reviews | Read Customer Service Reviews of arhaus.com | 2 of 2 I bought $4500 worth of stuff on the website and they charged me $5500. The showroom is clean and beautifully furnished. Tricia did an in home design consultation and was great at answering our questions and coming up with creative designs for our rooms! Wanted to leave a review since I am very happy with the service both at the store and with delivery accommodations. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Purchased dining table from Tracy shortly after Thanksgiving but couldn't take delivery until well after New Year's due to the holidays. This plan will also cover seam separation. work. The prices are very competitive and the staff is stellar! Arhaus Furniture collections are for the entire home. If you are unable to accept delivery beyond 30 days of your merchandise being fully committed in our warehouse, your order must be paid in full and cannot be returned, refused, canceled or exchanged. Once you've made your decision, send back the rug swatches within 14 days for a full refund. I purchased a garden stool in October of 2022 that was delivered in November. She asked all the right questions of what I envisioned for my new place. They just ignore the questions. Learn more about purchasing Worry-Free Protection Plans. I ordered Thanksgiving dishes first week in September. How do you spend $10K on a dining room set and get a table delivered a year later with no chairs when I insisted it be delivered together, then 6 months later A CHAIR (meaning one of six) is delivered? Salary information comes from 1 data point collected directly from employees, users, and past and present job advertisements on Indeed in the past 24 months. Arhaus carries hand knotted and hand woven area rugs with pretty floral and abstract designs, runner rugs, indoor/outdoor rugs, round rugs, and even vintage one-of-a-kind rugs. Create Account Keep me signed in For the Arhaus Credit Card, call 888.245.4064 or TDD/TTY at 800.695.1788. Slumber Search is supported by readers. Second, there are buttons that go into the cushion. Will you share my email, home, or business address with other companies? Never got it. Here I am 3 months later and issue still not resolved. Worst customer service ever, the sales associate lie to you about the delivery schedule. For shoppers with whole rooms to furnish or in need of design assistance, Arhaus also offers complimentary design services to help shoppers realize their style goals. She took a look at the rest of the house, consequently I bought more furniture! Connect with a Design Consultant seven days a week, at 866.427.4287 or at your local store to choose from hundreds of fine fabric and finish options or explore our one-of-a-kind furniture. Arhaus Coupon, Promo Codes: 60% Off - March 2023 - RetailMeNot.com I have received such wonderful back up from Crate and barrel when i order things from them and went to Arhaus thinking i was getting better quality.Think again. Not worth it, they dont stand by warranty. This new rep stated she will contact me by the end of the week once she hears from UPS. Debra Cleare helped us with bedroom furniture, accessories and tables. Join the 41 people who've already reviewed Arhaus. I had a few hiccups with my personal choices and Arhaus totally accommodated my needs. The package arrived in two boxes. Arhaus is a handcrafted furniture brand that was founded in 1986. Companies can ask for reviews via automatic invitations. They refunded Le the wrong amount and sent a bill! Again, special thank you to Tracy, and thanks to the rest of the staff there. Do you offer in-home design consultations? Extremely poor quality, I purchased a brand new sectional and it started piling really badly three months later. Definitely coming back to finish off my home! Arhaus Reviews | Read Customer Service Reviews of arhaus.com | 2 of 2 I bought chairs over 9 months ago. To purchase or redeem a gift card please do so by phone at 866.427.4287 or by visiting one of our stores. Loved working the manager Chris- I ordered most of the pieces from him; very helpful in picking the right furniture and accessories for my new homeI can't say I'm as happy working with other staff (when Chris is not available on phone) in the store who messed up my new orders/ requests or delivery dates or simply didn't know much on how to help a customer. Frequently Asked Questions | Arhaus Unfortunately, we cannot transact Arhaus Gift Cards online at this time. He assured me that the chair he was recommending would work out. Don't buy Arhaus and for sure don't buy anything from the Colorado Springs store. I am unsure why UPS needs to be contacted as I have the email confirming delivery and the name if the recipient at Arhaus who signed for both packages the same day the same time. They say it is lifestyle and won't cover under the worry-free protection which we paid extra for. Merchandise in our warehouse cannot be held more than 90 days. Like all things you read on the Internet, understand there is no better judge than yourself. If I could give them zero star for customer service and follow up I would do it. | Read 21-38 Reviews out of 38 Arhaus Halstead Dining Chairs (Was 1998) - furniture - by dealer Can I purchase or redeem an Arhaus Gift Card online? You can make them your self quicker and for half the price. He's the complete opposite. Some links on Slumber Search are referral links. Digital Art Director Job in Hudson, OH at Arhaus I ordered same table 16 weeks ago, and still no set delivery date! Visit your local Arhaus store to explore our artisan-crafted collections and to connect with a Designer. The furniture itself has held up well with 5 kiddos, however the cushions have not. :(. I made many phone calls, sent emails and messages inquiring about the location of my order, and even visited the store the week before Thanksgiving. Daniel, our designer, was extremely helpful and kept us informed on delivery dates. I have called several times the concierge department, sent emails, they called me back once about 14 days ago and said that they needed to get some clarification from the furniture repair company they sent to my house as their notes weren't clear and that I should hear back from them in about 5 days. Arhaus Furniture Reviews - Does Their Quality Match Their Design? They're awesome! Now they are offering me a different model chair. Arhaus has both indoor and outdoor sofas ranging in price from $1500 to $9000+, with unique styles such as curved sofas, leather sofas, chesterfields, modern sofas with a low-profile silhouette, and some customizable sofas.