.wsite-button-small .wsite-button-inner {font-size:13px !important;} if(document.createEvent && document.addEventListener) { staysure hung us out to dry. There are also plenty of opportunities to develop into other area and for promotion. Get started with your Free Employer Profile. I will only use them in the future. }); Dear Geoffrey Brooks,Thank you for your 5 star review. Saturday 24 December: 9am 3pm var STYLE_PREFIX = 'wsite'; .wslide-caption-text {} a:hover, })(); While we attempt to investigate and resolve complaints as quickly and efficiently as possible, we have up to 8 weeks to resolve a complaint and provide you with our final decision. .wsite-headline,.wsite-header-section .wsite-content-title {text-transform: none !important;} Contact us about your Expat Policy | Staysure Expat .wsite-menu-default a {font-weight: bold !important;text-transform: none !important;letter-spacing: -1px !important;} .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-size:40px !important;} $(function() { Your complaint will be assigned to the Complaints Department who will acknowledge your complaint in writing within 5 days and issue a final response within 8 weeks. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Friday 30 December: 8:30am 8pm, Within the USA and Canada: +1 833 780 0661, Britannia House,3-5 Rushmills Business Park,Bedford Road,Northampton,NN4 7YB, For complaints regarding the policy sale and service, Please email us at complaints or call us on +34 952 010 024. span.icon-caret.is-active svg { 28703 San Sebastin de los Reyes We appreciate that this role isnt for everyone, and even with the abundance of support on offer, some of our new recruits make the decision early on that this role isnt for them. Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. Chased and chased and chased to pay. I had to do all the repatriation work with the help of the English embassy in Tenerife. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. Do you agree with Staysure Travel Insurance's 4-star rating? Contact Staysure customer service Resolver can help you send your complaints to Staysure. Staysure hiring Customer Service Insurance Agent in Northampton a:visited, Then there was pressure to involve fiends to purchase Staysure insurance. Search job titles. I got a quote online yesterday 2/3/2023 but I had a query which none of the three members of staff i spoke to could explain as the part of the quote I was querying showed up on their screen. . Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. {"hasCustomMembership":true,"hasCustomMinicart":true} This was done because they said I owed them holiday which they asked me to take as compassionate leave. A very unfair company. Staysure Expat, With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Staysure. Kind regards Ross Customer Service Team Leader, Having booked travel insurance for my wife and 2 grandchildren at beginning of year i unfortunatly got admitted to hospital just 2 days prior to trip later that year. Thank you. Glassdoor has 114 Staysure reviews submitted anonymously by Staysure employees. Average Interview. Could not be happier with policy and service, Dear Clive Thorneloe,Thank you for your 5 star review. We also ensure all reviews are published without moderation. We are committed to providing an inclusive and fair environment and do not tolerate negative behavior or bullying. No administration fee is changed while making changes through My Staysure. As it only covered Europe and I am going to visit my daughter in Kenya I needed to have a new policy. Team leaders are always on hand if needed. Dear Philip Weston,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. A lot of complaints of bullying from certain team managers, this has happened to myself & others yet nothing is ever done when raising the issue with senior managers & HR because of personal relationships. _W.themePlugins = []; _W.recaptchaUrl = "https://www.google.com/recaptcha/api.js"; Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Lied about days being off when I put my mental health to the side to try and work and overall team leaders are horrible people towards employees. Trying to be fair with this company has cost me dearly so if you are looking for travel insurance dont judge on how nice they are in taking your money look far deeper than that hope you dont get hung out to dry as i have, Dear Mr Betts Thank you for taking the time to leave a review. Thank you for posting your feedback and for recognising we have fantastic people in the business. Rate your recent company Share your experience to help others Don't recommend Customer Service Advisor (Former Employee) - Remote - 21 April 2022 Was put on a call back BUT this never happened. com_currentSite = "952359298347476581"; Warm regards,Siobhan. 2023 Resolver Consumer Online Limited. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Absolute despicable bunch of cowboys. Thank you for your feedback and sorry to read your comments. They have no intention of paying out any claimit's your fault unless you are prepared to spend 6 months+ to prove otherwise. Verification can help ensure real people write reviews about real companies. Our training programme is open to anyone interested in developing their career and were sorry you felt unable to engage in this. Thursday 29 December: 8:30am 8pm Dear Al,Thank you for leaving a 5 star review.We are pleased you found our website easy to use and the prices reasonable.Thank you for choosing Staysure.Warm RegardsJae. Staysure Travel Insurance Reviews | Read Customer Service Reviews of I will definitely forward your comments to the relevant department to see what can be done for future improvements.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. Theres no jargon in our rights guides. Unhappy with your Staysure experience? Finally I started a new booking and was successful in receiving a quotation which I accepted. .wsite-button-inner {} Have a fantastic holiday. We are remunerated by commission for the arrangement, service and renewal of Northampton, NN4 7YB. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. If you raise this (which I did for over a year), all you get told is that "this is being reviewed. You may raise your complaint to the Financial Ombudsman Service when a Summary Resolution Letter or Final Resolution Letter has been issued, if youre not satisfied with how your complaint has been handled. Wed like to hear from you. Staysure complaints & reviews | A Spokesman Said We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. } (function($) { - Monday - Friday: 8.30am - 8pm This employer has claimed their Employer Profile and is engaged in the Glassdoor community. The operative on the phone was superb and I thank her for guiding me so expertly through the process. Contact Staysure Our friendly team are here to help Get in touch Department Opening times Telephone Insurance Sales - Monday to Friday: 8:30am - 8pm - Saturday: 9am - 5:30pm - Sunday: 10am - 4pm Christmas hours: - Saturday 24 December: 9am - 3pm - Sunday 25 December: Closed - Monday 26 December: Closed - Tuesday 27 December: 9am - 5pm Get started now and lets get this sorted. Good salary and get bonus if you are lucky, Hard to find a team leader to help you during the call even the customer escalate. Staysure Travel Insurance Reviews | Read Customer Service Reviews of You can email us at info@staysure.co.uk Working as a Customer Service Representative at Staysure: Employee document.dispatchEvent(initEvt); Some of the other changes you can make include upgrading your policy, adding additional cover options and changingyour personal details. I contacted you twice. It left me feeling nervous whether Ive done enough to declare everything. _W.setup_model_rpc({"rpc_namespace":"_W.CustomerAccounts.RPC","model_namespace":"_W.CustomerAccounts.BackboneModelData","collection_namespace":"_W.CustomerAccounts.BackboneCollectionData","bootstrap_namespace":"_W.CustomerAccounts.BackboneBootstrap","models":{"CustomerAccounts":{"_class":"CustomerAccounts.Model.CustomerAccounts","defaults":null,"validation":null,"types":null,"idAttribute":null,"keydefs":null}},"collections":{"CustomerAccounts":{"_class":"CustomerAccounts.Collection.CustomerAccounts"}},"bootstrap":[]}); I needed cover to start from today so as to cover me for any monies I pay before we leave and as far as I could tell that had to be on the single trip quote. Staysure Travel Insurance Reviews | Read Customer Service Reviews of 2730-055 Barcarena, Customer Services Department I used to use other companies but I am so grateful to my friend that recommend this fantastic travel insurance company.